Cluster Manager , Quick Commerce

Amazon; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon Pune is seeking a Cluster Manager for Amazon Now, responsible for complete dark store operations, building a network of dark stores, and delivering best-in-class quick-commerce experiences. You will drive cost efficiencies, lead TLs and PAs, manage quality and productivity, and partner with finance for capacity planning.

The role requires prior employee and performance management experience with a Bachelor's degree or equivalent, or prior 2+ years with Amazon.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs as direct reportees supported by PAs in Operations.
• Responsible for the overall Quality, Productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to meet building objectives.
• Ensuring Building health and inventory metrics with best in class quality metrics.
• Collaborate with stakeholders and adopt best practices cross-functionally.
• Proactively identify and lead process improvement initiatives.
• Learn and understand system interventions for order processing and communicate changes.
• Carryout resources planning periodically and coordinate with Resource planning and Finance teams.
• Ensure best practices in people management and accountability, scorecards.
• Manage People and team development; create leaders and talent pipeline.
• Do cross functional interfacing and take up best practices and initiatives.

Skills

Performance management

Team leadership

Operations

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Description

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment

• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations

• Responsible for the overall Quality, Productivity and dark store performance

• Appraise performance; resolve problems; and address staffing needs

• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.

• Ensuring Building heath and inventory metrics with best in class quality metrics

• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.

• Proactively identify and lead process improvement initiatives

• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.

• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.

• Ensure best practices in people management and accountable for compliance, Connections and scorecards.

• Manage People and team development

• Create leaders and talent pipeline. Good stake holder management and project management skills

• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 1+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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