Sr. Cluster Manager , Quick Commerce

Amazon; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

ASSPL - Maharashtra is seeking a Cluster Manager for Amazon Now to own dark stores operations, build the dark stores network, and deliver best-in-class quick commerce with cost efficiencies and key initiatives. You will lead a team, drive safety, and ensure high-quality performance across the building.

The role requires strong people management, staffing, and cross-functional collaboration, with a focus on process improvements and operational excellence in a fast-paced environment.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• 2+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs as direct reportees supported by PAs in Operations.
• Responsible for overall quality, productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review forecasts to meet building objectives and daily productivity targets.
• Maintain building health and inventory metrics with quality standards.
• Collaborate with stakeholders to adopt best practices cross-functionally.
• Identify and lead process improvement initiatives.
• Understand system interventions for order processing and train teams.
• Plan resources periodically and resolve capacity constraints with planning and finance.
• Ensure best practices in people management and compliance, scorecards.
• Develop people and create leadership pipelines; strong stakeholder management.

Skills

People management

Performance management

Leadership

Process improvement

Lean techniques

Education

Bachelor's degree

Tools

Data-driven decision making

Job description

Description

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Maharashtra

Job ID: A10474837