City Operations Manager, Quick commerce (Amazon Now)

Amazon; Mumbai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

ASSPL - Maharashtra requires a strategic and people leader to manage a large operations team as City Manager of Amazon Now. The role oversees dark stores network development, delivers best-in-class quick commerce experience, and drives cost efficiencies with regional initiatives.

You will lead a cluster of managers, ensure safety, quality, productivity, and cross-functional collaboration while planning staffing and performance improvements across the building.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of cluster Managers, TL's as direct reportees supported by PAs in Operations.
• Responsible for the overall Quality, Productivity and dark store performance.
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to meet building objectives.
• Ensuring Building heath and inventory metrics with quality metrics.
• Collaborate with stakeholders and adopt best practices cross-functionally.
• Lead process improvement initiatives and understand system interventions for order processing.

Skills

Employee & performance management

Leadership

Stakeholder management

Project management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Description A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Description A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of cluster Managers, TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Maharashtra

Job ID: A10471988