Cluster Manager , Quick Commerce

Amazon; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ASSPL - Maharashtra is seeking a Cluster Manager for Amazon Now to oversee dark store operations, maintain safety, drive productivity and cost efficiencies, and lead cross-functional initiatives. The role focuses on people management, performance metrics, and process improvements across the building and its teams.

The candidate should have 1+ year of management experience and a Bachelor’s degree (or equivalent) or 2+ years of Amazon experience, with flexibility for shift work including nights

Qualifications

• 1+ years of employee and performance management experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to push/pull wheeled dollies loaded with products up to 100 pounds during shifts.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs supported by PAs in Operations.
• Responsible for overall quality, productivity and dark store performance.
• Appraise performance; resolve problems; address staffing needs.
• Review work forecasts and determine productivity requirements to meet objectives.
• Ensure building health and inventory metrics with quality metrics.
• Collaborate with stakeholders and adopt best practices cross-functionally.
• Identify and lead process improvement initiatives.
• Learn and understand system interventions for order processing and communicate changes down the line.
• Carry out resource planning and address capacity constraints with Resource planning and Finance teams.
• Ensure best practices in people management and compliance, connections and scorecards.
• Manage people and team development; create leaders and talent pipeline.

Skills

People management

Performance management

Team leadership

Lean techniques

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Description

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

ASSPL - Maharashtra

Job ID: A10406612