Cluster Manager

ETERNAL; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Blinkit is seeking a metric-driven Cluster Manager to lead and scale our dark store operations network in India. You will be responsible for end-to-end store operations, fleet utilization, and maintaining strict SLAs while solving real-time challenges in a fast-paced environment.

You will oversee end-to-end daily operations, manage delivery partner fleets, and own KPIs to drive customer satisfaction. This role requires strong people management and hands-on execution in a high-growth setting.

Qualifications

• Experience in Dark Store Operations, Last-Mile Delivery, Supply Chain Management, Warehouse/Retail Ops, FMCG, or E-Commerce Logistics.
• Strong data-driven problem solving and people management, with comfort in hands-on execution in a high-growth environment.

Responsibilities

• Dark Store & In-Store Operations: Oversee end-to-end daily operations across a network of dark stores. Ensure stock accuracy and enforce process adherence.
• Last-Mile & Fleet Management: Manage delivery partner fleet utilisation, onboarding, and capacity to handle peak demand windows.
• SLA & KPI Ownership: Monitor and improve key operational metrics to enhance customer experience.
• Team Leadership: Build, train, and mentor store teams and ground staff to maintain high standards.

Skills

Data-driven problem solving

People management

Ground-level execution

Job description

Blinkit is Hiring Cluster Managers

Are you ready to power quick commerce at scale? We are looking for a metric-driven, hands-on Cluster Manager to lead and scale our dark store operations network in India. If you thrive in fast-paced supply chain environments and love solving real-time operational challenges, while maintaining tight SLAs, this role is for you.

Key Responsibilities-

• Dark Store & In-Store Operations: Oversee end-to-end daily operations across a network of dark stores. Ensure stock accuracy, minimise inventory shrinkage/wastage, and enforce strict process adherence.
• Last-Mile & Fleet Management: Manage delivery partner fleet utilisation, onboarding, and active login capacity to seamlessly handle peak demand windows.
• SLA & KPI Ownership: Continuously monitor and improve critical operational metrics to enhnace customer experience
• Team Leadership: Build, train, and mentor store teams and ground staff to maintain high operational standards

What We Are Looking For-

• Experience: 3+ years in Dark Store Operations, Last-Mile Delivery, Supply Chain Management, Warehouse/Retail Ops, FMCG, or E-Commerce Logistics.
• Core Competencies: Data-driven problem solving, strong people management, and comfort with ground-level execution in a high-growth environment.