Cluster Manager

ETERNAL; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Blinkit is seeking a metric-driven Cluster Manager to lead and scale our dark store operations network in India. You will oversee end-to-end daily operations, drive efficiency, and ensure strict SLA adherence while coordinating last-mile and fleet activities with a hands-on leadership approach.

The ideal candidate has 3+ years in dark store or related logistics roles, strong data-driven problem solving, and proven people management skills to guide ground teams through rapid growth.

Qualifications

• 3+ years in Dark Store Operations, Last-Mile Delivery, Supply Chain Management, Warehouse/Retail Ops, FMCG, or E-Commerce Logistics.
• Data-driven problem solving and strong people management.

Responsibilities

• Dark Store & In-Store Operations: Oversee end-to-end daily operations across a network of dark stores. Ensure stock accuracy, minimise inventory shrinkage/wastage, and enforce strict process adherence.
• Last-Mile & Fleet Management: Manage delivery partner fleet utilisation, onboarding, and active login capacity to seamlessly handle peak demand windows.
• SLA & KPI Ownership: Continuously monitor and improve critical operational metrics to enhance customer experience.
• Team Leadership: Build, train, mentor store teams and ground staff to maintain high operational standards.

Skills

Data-driven problem solving

People management

Job description

Blinkit is Hiring Cluster Managers

Are you ready to power quick commerce at scale? We are looking for a metric-driven, hands-on Cluster Manager to lead and scale our dark store operations network in India.
If you thrive in fast-paced supply chain environments and love solving real-time operational challenges, while maintaining tight SLAs, this role is for you.

Key Responsibilities-

• Dark Store & In-Store Operations: Oversee end-to-end daily operations across a network of dark stores. Ensure stock accuracy, minimise inventory shrinkage/wastage, and enforce strict process adherence.
  
• Last-Mile & Fleet Management: Manage delivery partner fleet utilisation, onboarding, and active login capacity to seamlessly handle peak demand windows.
  
• SLA & KPI Ownership: Continuously monitor and improve critical operational metrics to enhnace customer experience
  
• Team Leadership: Build, train, mentor store teams and ground staff to maintain high operational standards
  

What We Are Looking For-

• Experience: 3+ years in Dark Store Operations, Last-Mile Delivery, Supply Chain Management, Warehouse/Retail Ops, FMCG, or E-Commerce Logistics.
  
• Core Competencies: Data-driven problem solving, strong people management, and comfort with ground-level execution in a high-growth environment.