Cluster Manager, Amazon NOW

Amazon; Delhi; On-site; INR 360,000 - 600,000; Full time

Job summary

ASSPL - Delhi is seeking a Real Time Analyst to monitor service levels and site performance across Customer Trust operations. You will work with the Payments Risk team to ensure timely handling of daily volume and maintain adherence to targets.

The role requires at least 1 year in employee or performance management, a relevant degree or equivalent Amazon experience, and a flexible schedule including weekends and nights.

Qualifications

• 1+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Flexible schedule including weekends, nights and holidays.
• Ability to push/pull up to 100 pounds during shifts.

Responsibilities

• Real-time monitoring of service levels and site performance.
• Publish assignment adherence and performance reports.
• Support management of incoming volume, both non-email and email.

Skills

Performance management

Flexible scheduling

Physical stamina

Education

Bachelor's degree or equivalent / 2+ years Amazon experience

Job description

Description

The mission of Payment Risk Operations team is to keep Amazon stores safe and trustworthy by protecting Customer accounts from takeover and fraud. As a key pillar within the Customer Trust and Partner Support (CTPS) organization, we protect Customer trust without harming the Customer experience and leverage technology with high judgement human decisions to do this at scale.

The mission of Payment Risk Operations team is to keep Amazon stores safe and trustworthy by protecting Customer accounts from takeover and fraud. As a key pillar within the Customer Trust and Partner Support (CTPS) organization, we protect Customer trust without harming the Customer experience and leverage technology with high judgement human decisions to do this at scale. Payment Risk Workforce Management team is looking to hire an RTA (Real Time Analyst). The RTA will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming non email and email volume, agent performance and publish assignment adherence reports.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Delhi

Job ID: A10397553