Sr. Cluster Manager, Quick Commerce, Project Tez

Amazon; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ASSPL in Pune is seeking a strategic cluster Manager for Amazon Now to own dark store operations, drive fast delivery customer experience, and build a scalable leadership pipeline.

You will lead TLs with PAs, ensure safety, quality, and productivity, and partner with Finance for capacity planning and cost control. This role emphasizes stakeholder management and process improvements in a fast-paced environment.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TLs as direct reportees supported by PAs in Operations.
• Responsible for the overall Quality, Productivity and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building health and inventory metrics with best in class quality metrics.
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stakeholder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Skills

People leadership

Performance management

Cross-functional collaboration

Lean techniques

Education

Bachelor's degree or equivalent or 2+ years Amazon experience

Job description

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities

• Ensure a safe work environment
• Lead and supervise a team of TLs as direct reportees supported by PAs in Operations
• Responsible for the overall Quality, Productivity and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building health and inventory metrics with best in class quality metrics
• Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Carry out resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
• Ensure best practices in people management and accountable for compliance, Connections and scorecards.
• Manage People and team development
• Create leaders and talent pipeline. Good stakeholder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company: ASSPL - Maharashtra - C32

Job ID: A10370973