Cluster Manager

Phonepe; Mangaluru, Belagavi District, Salem; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PhonePe Group in India is seeking a driven Senior KAM to lead merchant revenue generation and expansion in the Karnataka region. You will guide a large sales team, close premium merchant deals, and coordinate with GTM, Product, and Finance to deliver seamless merchant experiences.

The role requires 3–4 years in B2B sales with strong leadership and market-analytical skills, targeting fintech, payments, and e-commerce segments. On-site in Mangaluru, India.

Qualifications

• MBA / PGDM from a Tier 1 or Tier 2 institute with strong academics.
• 3 to 4 years of proven B2B sales/business development experience with at least 12 years of active team management experience.
• Excellent negotiation, presentation, and lead-generation skills; analytical mindset with ability to interpret market data.

Responsibilities

• Revenue Generation & Monetization: Drive cluster-level revenue targets by closing high-value merchant deals and cross-selling VAS, PG solutions, POS devices, and financial instruments.
• Merchant Acquisition & Expansion: Identify leads, pitch tailored payment solutions, and onboard large/premium accounts across merchant categories.
• Key Account Management: Maintain long-term relationships with key accounts through regular engagement and upsell opportunities.
• Team Leadership & Development: Hire, mentor, and manage a team of 48 Key Account Executives; provide training, set targets, and track performance.
• Market Intelligence & Audits: Monitor competitor activity, analyze local retail trends, and conduct field audits for quality and compliance.
• Cross-Functional Collaboration: Partner with GTM, Finance, Product, Merchant Ops, HR to address escalations and ensure smooth rollouts.

Skills

Negotiation

Presentation

Lead generation

Analytical thinking

Education

MBA / PGDM

Job description

Role & responsibilities

• Revenue Generation & Monetization: Drive cluster-level revenue targets by closing high-value merchant deals and cross-selling Value Added Services (VAS), Payment Gateway (PG) solutions, point-of-sale devices, and financial instruments.
• Merchant Acquisition & Expansion: Guide your team to identify leads, pitch tailored payment solutions, and onboard large/premium accounts across diverse merchant categories.
• Key Account Management: Maintain long-term relationships with key accounts through regular engagement, effective deployment, servicing, and identifying ongoing upsell opportunities.
• Team Leadership & Development: Hire, mentor, and manage a team of 48 Key Account Executives. Provide on-the-job training (OJT), set clear targets, track daily performance, and drive retention.
• Market Intelligence & Audits: Monitor competitor activity, analyze local retail trends, and conduct regular field audits to ensure operational quality and compliance.
• Cross-Functional Collaboration: Partner with internal teams (GTM, Business Finance, Product, Merchant Ops, HR) to address merchant escalations and ensure smooth project rollouts.

Preferred candidate profile

• Education: MBA / PGDM from a Tier 1 or Tier 2 institute with a strong academic background.
• Experience: 3 to 4 years of proven B2B sales/business development experience, with at least 12 years of active team management experience.
• Skills: Excellent negotiation, presentation, and lead-generation skills; analytical mindset with an ability to interpret market data.
• Industry Background: Prior experience in Fintech, Merchant Acquiring, Payments, E-commerce, FMCG, or startup ecosystems is preferred.
• Leadership: Demonstrated ability to manage frontline sales teams, run goal-setting cycles, and coach executives in the field.