Manager - Merchant Acquisition and Partnerships

Newbazaar Technologies; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Newbazaar Technologies is seeking a Merchant Acquisition Manager to expand our merchant acceptance network across online and offline channels. You will identify high-growth merchants, drive enterprise sales, and manage onboarding through go-live to maximize Total Payment Volume.

You will negotiate MDRs and processing fees, build strategic partnerships, and collaborate with integration teams to ensure seamless deployment of APIs and SDKs, while maintaining regulatory and risk standards.

Qualifications

• 4–8 years of B2B sales, enterprise business development, or alliance management in payments/fintech.

Responsibilities

• Identify, prospect, and acquire mid-market to enterprise merchants across key verticals.
• Lead end-to-end sales cycle from discovery to contract execution.
• Negotiate terms including MDR, fees, setup costs and settlement timeframes.
• Coordinate with technical teams for API/SDK integration and onboarding go-live.
• Handoff high-performing accounts to KAM with performance dashboards.

Skills

B2B sales

Enterprise sales

Negotiation

Pipeline management

Strategic partnerships

Education

Bachelor's degree

MBA

Tools

REST APIs

SDK integration

ERP integration

Job description

Role Overview The Merchant Acquisition Manager is responsible for driving the expansion of our merchant acceptance network across online (Payment Gateway, SDKs, checkout APIs) and offline/omnichannel (Smart POS, QR, soundboxes, sound-based payments) channels. This individual will identify high‑growth merchants, navigate enterprise and mid‑market commercial discussions, negotiate Merchant Discount Rates (MDR) and processing fees, and oversee smooth onboarding through go‑live and activation. The primary mandate is scaling Total Payment Volume and expanding the companys digital payments market share.

Key Responsibilities

1. Business Development & Pipeline Generation

• Identify, prospect, and acquire mid‑market, D2C, e‑commerce, and enterprise merchants across target verticals (Retail, Travel, Healthcare, Education, SaaS, and Gig Economy).
• Manage the full enterprise/B2B sales cycle from cold outreach and discovery to solution demonstration, commercial closing, and contract execution.
• Build strategic partnerships with platform integrators, e‑commerce platforms (Shopify, WooCommerce, Magento), ERP vendors, and system integrators to establish inbound acquisition funnels.

2. Solution Consulting & Commercial Negotiation

• Conduct detailed consultations to map merchant checkout flows, drop‑off pain points, payment failure rates, and settlement cycles to the company’s aggregator solutions.
• Structure commercially competitive yet margin‑positive contracts, balancing MDR, platform fees, setup costs, settlement timeframes ( , , instant payouts), and chargeback liabilities.
• Cross‑sell value‑added financial products, including instant payouts, recurring billing/e‑mandates, BNPL/EMI integrations, working capital financing, and fraud mitigation tools.

3. Onboarding, Integration & Go‑Live Management

• Partner with the Technical Solutions / Integration Engineering team to ensure seamless API and SDK deployment on merchant platforms.
• Coordinate with Risk, Compliance, and Underwriting teams to navigate Know Your Customer/Business (KYC/KYB), Merchant Category Code (MCC) classification, and regulatory compliance standards.
• Track pipeline velocity to minimize onboarding turnaround time (TAT) and prevent drop‑offs between contract signing and the first live transaction.

4. Portfolio Activation & Early Ramp‑Up

• Own merchant activation and volume ramp‑up for the first 60-90 days post‑go‑live to guarantee transaction velocity and wallet‑share dominance.
• Analyze transaction analytics, success rates, route optimization, and failover configurations to troubleshoot early integration issues and ensure high authorization rates.

Handoff stabilized, high‑performing accounts to the Key Account Management (KAM) team with comprehensive performance and revenue profiles.

Required Qualifications & Experience

• Education: Bachelor's degree in Business, Marketing, Finance, Computer Science, or a related field; MBA is preferred.
• Experience: 4-8 years of documented B2B sales, enterprise business development, or alliance management experience within a Payment Aggregator (PA), Payment Gateway (PG), Merchant Acquiring Bank, or Fintech company.
• Domain Knowledge:
• Comprehensive understanding of online and offline payment rails (Cards, UPI, Net Banking, Wallets, NACH/e‑mandates, POS, Soundbox).
• Sound knowledge of interchange economics, card brand scheme rules (Visa, Mastercard, RuPay), and central bank payment aggregator regulations.
• Familiarity with technical integration mechanics (REST APIs, webhooks, mobile SDKs, server‑to‑server calls).
• Sales Track Record: Consistent history of meeting or exceeding quarterly and annual net revenue.
• Communication & Negotiation: Exceptional presentation, objection handling, and contract negotiation capabilities.

Preferred Competencies

• Established network of executive and operational contacts within mid‑market and enterprise D2C, retail, or tech ecosystems.