Fintech/Payment, Merchant acquisition -Key Account Manager

Thoughtful Institute Of Innovative Solutions; Kolkata District, Mumbai, Gurugram District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Thoughtful Institute Of Innovative Solutions is seeking an Enterprise Sales Manager to drive B2B merchant acquisition across Delhi/NCR and Kolkata, with continued expansion to other major cities. You will own key account relationships, manage end-to-end onboarding, and push revenue growth through strategic partnerships and cross-sell initiatives.

The role demands a proven track record in payments/fintech sales, strong negotiation skills, and willingness to travel within India.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field (MBA preferred).
• 3 to 7 years of experience in B2B sales, key account management, or merchant acquiring.
• Preferably in payments, fintech, banking, or financial services.
• Strong understanding of payment gateway/aggregator business, UPI, POS, and digital payment ecosystems.
• Proven track record of meeting/exceeding sales targets.
• Excellent relationship-building, negotiation, and communication skills.
• Local market knowledge of Delhi/NCR and Kolkata/Bangalore/Chennai, with existing merchant networks a plus.
• Proficiency in the local language along with English/Hindi.
• Willingness to travel extensively within the assigned city/region.
• Prior experience with Payment Aggregator, PSP, or fintech sales.

Responsibilities

• Acquire new business and revenue
• Develop and manage a strong sales pipeline of key accounts within the assigned city/region
• Achieve monthly/quarterly targets for merchant acquisition and transaction value (GMV)
• Own end-to-end merchant relationship management onboarding, activation, transaction growth, and retention
• Work with product, operations, and risk teams to ensure smooth onboarding and KYC compliance
• Conduct regular merchant visits, business reviews, and relationship-building activities
• Track competitor offerings and market trends to identify opportunities
• Resolve merchant escalations with internal teams
• Maintain records of leads, pipeline, and account status in CRM
• Cross-sell value-added services (settlement solutions, lending tie-ups, loyalty/rewards integrations)

Skills

B2B sales

Key account management

Merchant acquiring

Payment gateway knowledge

Negotiation

Communication skills

Local market knowledge

Travel willingness

Education

Bachelor's degree in Business/Finance/Marketing or related field

MBA preferred

Job description

Job Description: Enterprise Sales Manager

Company: Client of TIIS

Location: Gurgaon / NCR/Kolkata/ Mumbai

Role: Key Account Manager / Merchant Acquisition/B2B Sales

Seeking a dynamic and results-oriented Enterprise Sales Manager to join a growing team at a reputed company in Delhi/NCR and Kolkata locations. This role is ideal for individuals passionate about acquiring clients and driving business growth.

Key Responsibilities

• Acquire new business and revenue
• Develop and manage a strong sales pipeline of key accounts within the assigned city/region
• Achieve monthly/quarterly targets for merchant acquisition and transaction value (GMV)
• Own end-to-end merchant relationship management onboarding, activation, transaction
• growth, and retention
• Work closely with product, operations, and risk teams to ensure smooth merchant onboarding and
• KYC compliance
• Conduct regular merchant visits, business reviews, and relationship-building activities
• Track competitor offerings and market trends to identify new business opportunities
• Resolve merchant escalations promptly, coordinating with internal support/operations teams
• Maintain accurate records of leads, pipeline, and account status in CRM
• Cross-sell value-added services (settlement solutions, lending tie-ups, loyalty/rewards integrations, etc.)

Required Skills & Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field (MBA preferred)
• 3 to 7 years of experience in B2B sales, key account management, or merchant acquiring
• Preferably in payments, fintech, banking, or financial services
• Strong understanding of payment gateway/aggregator business, UPI, POS, and digital payment
• ecosystems
• Proven track record of meeting/exceeding sales targets
• Excellent relationship-building, negotiation, and communication skills
• Local market knowledge of the respective city (Delhi & NCR/ Kolkata / Bangalore / Chennai)
• and an existing merchant network is a strong plus
• Proficiency in the local language along with English/Hindi
• Willingness to travel extensively within the assigned city/region
• Preferred Experience
• Prior experience with a Payment Aggregator, PSP, bank merchant acquiring team, or fintech sales
• role. ( companies like Paytm, Pinelab, Easebuz, Razorpay, etc)
• Familiarity with RBI payment regulations and merchant KYC/onboarding compliance.

Salary: As per Industry norms