Cluster Manager

Binary Works; Chennai; On-site; INR 614,000 - 949,000; Full time

Job summary

Binary Works in Chennai is seeking a Cluster Manager to oversee daily operations of the coworking space. You will manage occupancy, coordinate facility services, and lead on-site teams to deliver a high-quality member experience.

You will build relationships with clients, handle inquiries and escalations, support sales and renewals, and contribute to community events while reporting to leadership and ensuring safety and compliance across the workspace.

Qualifications

• Experience in operations or facility management in coworking or related environments.
• Leadership and coordination of multi-location workflows.
• Customer service and client relationship management skills.
• Scheduling, budgeting support, and report preparation.
• Strong English communication; local language is a plus.
• On-site full-time work in the Greater Chennai Area.
• Proficiency with MS Office and workspace management software.

Responsibilities

• Oversee daily operations across assigned workspace clusters.
• Manage occupancy and space utilization and coordinate facility services.
• Lead and support on-site teams and monitor performance metrics.
• Implement processes to improve efficiency and service standards.
• Build relationships with clients, handle inquiries and escalations.
• Support sales and membership renewals and collaborate on events.
• Report to leadership and ensure safety and compliance.

Skills

Team leadership

Customer service

English communication

Budgeting

Scheduling

Report generation

On-site operations

Education

Bachelor's degree in Business / Hospitality / FM

Tools

Workspace management software

MS Office

Job description

Company Description

Binary Works is a new flexible workspace located at RMZ Millennia Business Park, Perungudi on Chennai’s OMR, serving startups, freelancers, students, and growing teams. The space offers day passes, hot desks, dedicated desks, private offices, and learning spaces designed to support different ways of working. Members gain access to a collaborative community where they can network, learn, and grow. Binary Works focuses on providing a professional yet inclusive environment where individuals and teams can build their next chapter.

Role Description

The Cluster Manager is a full-time, on-site role based in the Greater Chennai Area, responsible for overseeing daily operations across assigned workspace clusters at Binary Works. This role includes managing occupancy and space utilization, coordinating facility services, and ensuring a high-quality experience for all members and guests. The Cluster Manager will lead and support on-site teams, monitor performance metrics, and implement processes to improve efficiency and service standards. They will also build relationships with clients, handle inquiries and escalations, support sales and membership renewals, and collaborate on community events and learning programs. The role involves regular reporting to leadership, adherence to safety and compliance guidelines, and proactive identification of opportunities to enhance the workspace offering.

Qualifications

• Experience in operations or facility management within coworking, flexible workspace, commercial real estate, hospitality, or a related environment.
• Skills in team leadership, people management, and coordination of multi-location or multi-function workflows.
• Customer service and client relationship management skills, with the ability to address concerns and maintain high satisfaction.
• Basic business and administrative skills, including scheduling, budgeting support, and report preparation.
• Strong communication skills in English; additional local language skills are an advantage.
• Ability to work on-site full time in the Greater Chennai Area and manage multiple priorities in a fast-paced setting.
• Comfort with digital tools and workspace management software; proficiency in MS Office or similar productivity suites.
• Bachelor’s degree in Business, Hospitality, Facilities Management, or a related field preferred; relevant experience may substitute.
• Demonstrated problem‑solving skills, attention to detail, and a collaborative, inclusive approach to working with diverse communities.