Associate Director of Sales

Accorhotel; Bengaluru; In loco; INR 1.500.000 - 2.500.000; Tempo pieno

Descrizione del lavoro

Grand Mercure Bengaluru Gopalan Mall, part of the Accor portfolio, seeks a Senior Sales & Marketing leader to coordinate cross‑department operations, nurture client relationships, and drive new business opportunities. You will manage key accounts, supervise service quality, and contribute to annual sales plans with a focus on profitability and guest satisfaction.

The role requires 8–10 years in sales within hospitality, plus 2–3 years in a managerial capacity.

Competenze

• Bachelor's degree in hotel mgmt, business or marketing or related field.
• 8–10 years in Sales, preferably hospitality.
• 2–3 years in managerial/leadership role within hotel sales.

Mansioni

• Coordinate Sales operations with other departments.
• Develop and maintain business relations with customers.
• Maintain customer database and identify new sales opportunities.
• Meet or exceed sales targets and prepare sales plans.
• Collaborate with Director of Sales & Marketing on strategic plans.

Conoscenze

Leadership

Strategic Planning

Customer Rel. Mgr.

Team Management

Sales Strategy

Formazione

Bachelor's Degree in Hotel Management, Business Administration, Marketing

Descrizione del lavoro

Prime Function

• Coordinate Sales operations with the other departments of the organization.
• Develop and/or maintain and improve business relations with all customers of the organization.
• Ensure maintenance of customer database.
• Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization.
• Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities

• Sales & Marketing Planning
  • Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the organization.
  • Assist the Director of Sales & Marketing to direct the Sales & Marketing department to achieve objectives established in the Organization's Strategic Plan.
• People Management
  • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
  • Respond to queries by resolving issues in a timely and efficient manner.
  • Ensure that the team has been trained for all safety provisions.
  • Ensure that all personnel are kept well informed of department's objectives and policies.
  • Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
• Financial Management
  • Identify optimal, cost effective use of the resources and educate the team on the same.
• Operational Management
  • Coordinate all activities to maintain and increase business volume. This includes advertising, sales promotions, personal selling, publicity, community relations, special sales projects, employee training and guest relations.
  • To identify new business by generating new leads.
  • Assist the Director of Sales & Marketing to prepare Annual Sales goals, develop working plans to carry out goals, compare actual achievements against goals and hence take necessary corrective action.
  • To meet or exceed agreed sales targets.
  • Review internal promotion material on a regular basis to insure that they are consistent with standards set by the Management.
  • Work closely with the Marketing & Communication Manager to improve relations between the Organization and the society at large to obtain maximum media coverage of activities within the premises which are of interest locally and internationally.
  • To maintain a productive and professional relationship with all clients.
  • Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.
  • Maintain close contacts within the neighboring hospitality sectors, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc, to capture business.
  • Develop and promote organizational image and awareness by direct mail campaigns.
  • Handle additional responsibilities as and when delegated by the Management.
• Managerial Qualities
  • Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
  • Ability to accept responsibility;
  • Self confidence, motivation, drive and tenacity;
  • Ability to enhance organizationl performance;
  • Ability to clearly delegate tasks and responsibilities;
  • Ability to think strategically, inductively, and creatively;
  • And the propensity to recognize and acknowledge other peoples' ideas.

Qualifications

• Bachelor's Degree in Hotel Management, Business Administration, Marketing or a related field.
• Minimum 8-10 years of experience in Sales, preferably in the hospitality industry.
• At least 2-3 years of experience in a managerial or leadership role within hotel sales.
• Strong knowledge of corporate sales, MICE, travel trade, and key account management.