Cluster Lead - Provisioning & Performance

Tata Tele Business Services (TTBS); Gonda District, Chennai; Presencial; INR 1 800 000 - 3 000 000; Tempo integral

Resumo da oferta

Tata Tele Business Services (TTBS) is seeking a Cluster Lead - Provisioning Performance in Uttar Pradesh to oversee cost-effective customer service delivery assurance and network projects operations within the cluster. The role requires directing provisioning activities, coordinating cross-functional teams, and ensuring timely, quality network rollout.

Ideal candidates will have 12–15 years in telecom design, implementation, and operations, with strong budgeting, reporting, and stakeholder

Qualificações

• PGDM/B.E./B.Tech in Telecom/Communication/Instrumental is required.

Responsabilidades

• Tracking provisioning performance activities for network customer delivery assurance and sharing progress.
• Manage existing, ongoing, and new projects while meeting cost and quality requirements.
• Coordinate with multiple departments to multitask and deliver within objectives.
• Oversee network rollout and address implementation problems with innovative solutions.
• Handle aerial/underground construction and network engineering for fibre NW creation.
• Manage project expenditure and prepare progress reports for management.
• Perform mathematical and statistical analyses and prepare service delivery reports.
• Maintain safe working habits under regulations and policies.
• Monitor network operation quality with MS providers and CPO vendors.
• Attend statutory meetings with DoT, Urban Development, and Standing Broadband Committee.
• Stay updated on state/local/government guidelines and take requisite actions.
• Attend to Property Tax matters and payments.

Formação académica

PGDM/B.E./B.Tech (Telecom / Communication / Instrumental)

Descrição da oferta de emprego

Job responsibility

Cluster Lead - Provisioning Performance is responsible for timely cost-effective Customer Service Delivery Assurance, Network Projects Operations within the cluster.

Major responsibilities include:

1. Tracking of the provisioning performance activities for network customer delivery assurance, share the progress and resolve any concerns.
2. Manage existing, ongoing, and new projects while meeting the cost quality requirements. The ability to multitask and work in coordination with multiple departments / teams is a must.
3. Network rollout, identify and rectify project implementation problems with innovative solutions. Ability to pick the most effective work practices to meet the intended objective.
4. Responsible the aerial and underground construction and Network engineering requirements for LMs, BH and Core fibre NW creation. The aspirant will have to develop mitigation and restoration methods to meet emergency conditions.
5. Responsible for managing the project expenditure, create progress reports, and recommend solutions to management.
6. Undertake mathematical and statistical analyses and prepare reports related to service delivery execution activities.
7. To maintain safe working habits and conditions as per the regulations and policies.
8. Monitor the quality of network operation and maintenance with the MS provider in the cluster and customer installation fault repair with the CPO vendors.
9. Attend statutory meetings with DoT, Urban Development department, Standing Broadband Committee
10. Remain updated on the State, Local bodies, Central Government guidelines, polices and taking requisite actions.
11. Attending to Property Tax related matters and timely payments

The aspirant for Cluster Lead role must have in-depth understanding about the Telecom NWs, and execution practices. The role will handle issues related to customer management for service delivery, fibre, network, electronics deployment, and network management.

Span of control: 4 to 8 Staff Key Customer Customer Program Management, NW Planning, Finance Necessary Preferred Skills

• Adheres to the industry standards.
• Assumes full responsibility for the safety and security of the team.
• Determines the scope, budget, and schedules for customer service delivery existing and new projects.
• Submits weekly project status reports to the reporting managers.
• Delivers within the stipulated time.
• Follows engineering standards and work as per market engineering specifications.
• Maintains records of all projects
• Inspects deployments of customer deliveries as per the quality standards

Working experience with prominent telecom operators for Service Delivery, Network Design, build-out and Operations

Qualification

PGDM/B. E. /B. Tech (Telecom / Communication / Instrumental)

Overall Work Experience

12 to 15 Years of telecom Design, Implementation, execution, and Operations

Behavioural Attributes

• Positive thinking
• Willingness to work in a competitive environment.
• Team player
• Good listener