Cluster Head - Police & Law Enforcement

Mindstech; New Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Mindstech in India seeks a senior professional with 15+ years in Service Management/Customer Success focused on Police or Government accounts.

You will lead strategic relationships, manage service delivery, handle escalations, drive CSAT, and explore cross-sell opportunities for analytics and security offerings.

Qualifications

• 15+ years in Service Management/Customer Success with Police or Government accounts.
• Strong stakeholder management, team leadership, analytics products, escalations and cross-sell experience.

Responsibilities

• Lead strategic customer relationships across Police & Law Enforcement accounts.
• Manage Service Managers, senior police stakeholders, customer escalations, CSAT, service delivery and cross-sell opportunities for analytics and security solutions.

Skills

Stakeholder management

Team leadership

Analytics products

Escalations handling

Cross-sell experience

Job description

Lead strategic customer relationships across Police & Law Enforcement accounts. Manage Service Managers, senior police stakeholders, customer escalations, CSAT, service delivery and cross-sell opportunities for analytics and security solutions.

Required Candidate profile

15+ yrs in Service Management/Customer Success with Police or Government accounts. Strong stakeholder management, team leadership, analytics products, escalations and cross-sell experience.