Cluster Head - Intelligence & Paramilitary

Mindstech; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Mindstech is seeking a senior Customer Success professional to lead strategic relationships across Intelligence & Paramilitary/CAPF accounts in India. You will drive outcomes through effective stakeholder management and cross-functional leadership.

You will manage service delivery, CSAT initiatives, and escalations, while identifying cross-sell opportunities for analytics and security solutions with government partners.

Qualifications

• 15+ yrs in Customer Success/Service Management with CAPF/Intelligence or Government accounts.
• Strong stakeholder management, team leadership, analytics products, escalations and cross-sell.

Responsibilities

• Lead strategic customer relationships across Intelligence & Paramilitary/CAPF accounts
• Manage Service Managers, senior government stakeholders, customer escalations, CSAT, service delivery & cross-sell opportunities for analytics & security solutions

Skills

Stakeholder management

Team leadership

Analytics products

Escalations

Cross-selling

Job description

Lead strategic customer relationships across Intelligence & Paramilitary/CAPF accounts

Manage Service Managers, senior government stakeholders, customer escalations, CSAT, service delivery & cross-sell opportunities for analytics & security solutions

Required Candidate profile

15+ yrs in Customer Success/Service Management with CAPF/Intelligence or Government accounts. Strong stakeholder management, team leadership, analytics products, escalations and cross-sell.