Cluster Head

Forward; Rajkot, Surat; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Forward in Rajkot, Gujarat seeks a Sales Growth & Order Management leader to drive GMV and revenue targets for the construction materials cluster.

You will oversee order processing, CRM data updates, and receivables collection while building a high-performing team of Relationship Managers.

The role requires coordinating with operations, finance, logistics and category teams to ensure smooth order fulfilment and strong customer partnerships.

Qualifications

• Monitor sales performance across your cluster and implement strategies to achieve assigned GMV and revenue targets.
• Analyze market trends and customer needs to identify new business opportunities for building materials.
• Oversee efficient order processing through digital tools and ensure timely resolution of pre-order inquiries.
• Ensure efficient collection of all receivables from customer accounts within the cluster.
• Develop and implement a cluster level sales strategy for construction materials, aligned with company-wide objectives.
• Set clear sales targets for your cluster and hold your team accountable for achieving them.
• Recruit, onboard, and provide ongoing coaching and mentorship high-performing team of Relationship Managers.
• Oversee the meticulous capture, entry, and update of all relevant customer data within the CRM system by the sales team.
• This includes ensuring timely meeting updates, accurate CX data management, and efficient handling of all inquiries.
• Oversee the development and execution of a strategic plan to identify and target retailers, wholesalers, contractors, and builders within the region.
• Work collaboratively with your Relationship Managers to build strong relationships with key decision-makers in the construction industry.
• Ensure effective customer onboarding and foster long term client relationships across the cluster.
• Ensure adherence to all local regulations, company standards, and policies within your cluster.
• Foster strong collaboration across internal teams to guarantee smooth order fulfilment and customer service

Responsibilities

• Monitor sales performance and drive GMV/revenue targets across the cluster.
• Lead cluster sales strategy and set targets for the team of Relationship Managers.
• Maintain CRM data quality and timely meeting updates; manage CX data and inquiries.
• Identify and win over retailers, wholesalers, contractors, and builders; build lasting relationships.
• Ensure compliance with regulations and collaborate with ops, finance, logistics, and category teams for smooth order fulfilment

Job description

Role & responsibilities

Sales Growth & Order Management:

• Monitor sales performance across your cluster and implement strategies to achieve assigned GMV and revenue targets. Analyze market trends and customer needs to identify new business opportunities for building materials. Oversee efficient order processing through digital tools and ensure timely resolution of pre-order inquiries. Ensure efficient collection of all receivables from customer accounts within the cluster.
  Sales Leadership & Strategy:
• Develop and implement a cluster level sales strategy for construction materials, aligned with company-wide objectives. Set clear sales targets for your cluster and hold your team accountable for achieving them. Recruit, onboard, and provide ongoing coaching and mentorship high-performing team of Relationship Managers.
• Data Updating & Process Management: Oversee the meticulous capture, entry, and update of all relevant customer data within the CRM system by the sales team. This includes ensuring timely meeting updates, accurate CX data management, and efficient handling of all inquiries.
• Customer Acquisition & Relationship Management: Oversee the development and execution of a strategic plan to identify and target retailers, wholesalers, contractors, and builders within the (Region/City) territory. Work collaboratively with your Relationship Managers to build strong relationships with key decision-makers in the construction industry. Ensure effective customer onboarding and foster long term client relationships across the cluster.
• Compliance & Collaboration: Ensure adherence to all local regulations, company standards, and policies within your cluster. Foster strong collaboration across internal teams (operations, finance, logistics, category) to guarantee smooth order fulfilment and customer service