CLUSTER COLLECTION MANAGER

PeopleStrong; Jabalpur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

PeopleStrong in India (Jabalpur) is seeking an experienced Collections Manager to oversee invoicing and payment collection operations. You will lead a team, set targets, and ensure timely recoveries while ensuring compliance with regulatory requirements.

The role emphasizes policy development, stakeholder coordination, and monthly reporting on collections performance. Strong MS Excel and QuickBooks/General Ledger skills are essential to drive accuracy and continuous process improvements.

Qualifications

• Bachelor’s degree in finance, accounting, or a related field.
• 7-9 years’ experience as a collections manager.
• Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge of MS Excel.

Responsibilities

• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.

Skills

QuickBooks

MS Excel

Attention to detail

Communication skills

Leadership

Time management

People management

Education

Bachelor’s degree in finance, accounting, or a related field

Tools

General Ledger

QuickBooks

Job description

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Role and Responsibility

• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

• Business
• Legal
• Operation Risk
• Field Technical Team
• Audit
• Risk,
• Compliance
• Customers
• Insurance Providers
• Regulatory Authorities
• Referral Sources

KEY CHALLENGES

• Lack of current contact information.
• Lack of self-served solutions.
• Meeting compliance requirements.
• Lack of automation.
• Providing secure communications

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.
• The ability to work accurately and independently.
• Good verbal and written communication skills.
• Excellent analytical skills and an eye for detail.
• Outstanding leadership and managerial skills.
• Strong time and people management skills.
• Ability to work to strict deadlines.

EDUCATION / EXPERIENCE

Bachelor’s degree in finance, accounting, or a related field.

• 7-9 years’ experience as a collections manager.