CLT & Beat Trainer Coimbatore

APAC Talent Attraction

Coimbatore District

On-site

INR 500,000 - 700,000

Full time

14 days+

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Job summary

A leading learning solutions company in Coimbatore seeks a Training Delivery Specialist responsible for improving quality and managing KPIs. You will work closely with stakeholders to enhance customer experience and execute regular training programs. The ideal candidate should have a strong business acumen, effective training delivery skills, and preferably experience in retail sales or operations. The company fosters a collaborative environment focused on team performance and results.

Qualifications

Strong relationship with stakeholders at the zone.
Execute 24 Training Man Days every month.
Post Training reports to be shared within 24 hours.
Customer Focus: prioritizes learner and client satisfaction in all interactions.
Team Player: collaborates effectively with peers and stakeholders.
Basic Data Analytical Skills: can interpret simple training metrics and dashboards.
Drive For Results: demonstrates persistence to achieve targets.
Functional Excellence: applies best practices in training delivery and operations.
People Development: mentors and grows others in the organization.
Preferred experience in retail sales/Operations: background in store environments is a plus.

Responsibilities

Identify critical opportunities for improvement.
Create Pre Journey plan with stakeholders.
Focus on working with individuals to enhance performance.
Ensure Quality delivery and self KPIs are managed.
Execute 24 Training Man Days every month.
Create Daily Reporting in the Training Portal.
Focus on individual performance improvement through coaching.
Share post-training reports within 24 hours of batch completion.
Regularly share market challenges and opportunities with the team.
Stay updated with latest Products and Processes to ensure quality training delivery.
Trainer Audit Score should be >= 4.0 out of 5.

Skills

Effective Training Delivery

Taking Ownership

Business Acumen

Customer Focus

Team Player

Basic Data Analytical Skills

Drive For Results

Functional Excellence

People Development

Experience in retail sales/Operations

Job description

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.

Job Description

The Role is developed to serve the client with various Products & Skill set training delivery. This role, working closely with Zonal business team, is accountable for ensuring that Quality delivery and self KPIs are managed and improved. Identify critical opportunities for improvement within the various parts of the organization, and enable addressing the same. Be the custodian of the customer, within the organization, in terms of facilitating action on VoC to enhance customer experience.

Should be aligned with the Zone and have strong relationship with the stake holders at the zone
Create Pre Journey plan in consent with the Stake holders
Work on the Identified stores and increase the productivity as compared to previous month
Should execute 24 Training Man Days every month
Create Daily Reporting in the Training Portal
Focus on working with Individual to enhance performance.
Post Training reports to be shared within 24 hours of the batch completion
Market Challenges to be shared regularly
To keep oneself updated with the latest Products, Processes
To have effective & Quality Training Delivery for every single training program
Trainer Audit Score to be >=4.0 out of 5

Qualifications