CLT & Beat Trainer Kolkata

APAC Talent Attraction; Kolkata District; On-site; INR 600,000 - 800,000; Full time

Job summary

A leading learning solutions company in Kolkata seeks a skilled training professional to oversee the delivery of skill set training programs. You will collaborate with zonal teams to ensure quality delivery and manage key performance indicators. Ideal candidates have 6-8 years of experience, preferably in retail sales or operations, and have a strong focus on customer satisfaction and ownership of training outcomes. This role offers a chance to make a significant impact in training delivery and customer experience.

Qualifications

• 6-8 years of experience in relevant field.
• Preferred experience in retail sales or operations.

Responsibilities

• Align with the zone and maintain stakeholder relationships.
• Execute 24 training man days every month.
• Create daily reporting in the training portal.
• Share post-training reports within 24 hours.

Skills

Effective Training Delivery

Taking Ownership

Business Acumen

Customer Focus

Team Player

Basic Data Analytical Skills

Drive For Results

Functional Excellence

People Development

Job description

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.

Job Description

The Role is developed to serve the client with various Products & Skill set training delivery. This role, working closely with Zonal business team, is accountable for ensuring that Quality delivery and self KPIs are managed and improved. Identify critical opportunities for improvement within the various parts of the organization, and enable addressing the same. Be the custodian of the customer, within the organization, in terms of facilitating action on VoC to enhance customer experience.

• Should be aligned with the Zone and have strong relationship with the stake holders at the zone
• Create Pre Journey plan in consent with the Stake holders
• Work on the Identified stores and increase the productivity as compared to previous month
• Should execute 24 Training Man Days every month
• Create Daily Reporting in the Training Portal
• Focus on working with Individual to enhance performance.
• Post Training reports to be shared within 24 hours of the batch completion
• Market Challenges to be shared regularly
• To keep oneself updated with the latest Products, Processes
• To have effective & Quality Training Delivery for every single training program
• Trainer Audit Score to be >=4.0 out of 5

Qualifications

• Effective Training Delivery
• Taking Ownership
• Business Acumen
• Customer Focus
• Should be a team Player
• Basic Data Analytical Skills
• Drive For Results
• Functional Excellence
• People Development
• 6-8 years of Experience
• Preferred experience in retail sales/Operations

Additional Information

All your information will be kept confidential according to EEO guidelines.