Cloud NOC Lead

SRM Technologies; Chennai District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Zohorecruit is seeking an experienced Lead NOC Operations professional to manage day-to-day NOC activities for a multi-business-unit cloud environment in Chennai. You will oversee monitoring, incidents, and service reporting across AWS and Azure workloads, coordinating 18x7 operations and ITSM workflows.

You will drive governance, automation opportunities, and post-incident reviews while ensuring adherence to SOPs and escalations. Strong leadership and stakeholder communication are essential.

Qualifications

• 7+ years IT operations/NOC experience, with 2+ years in a lead role.
• AWS/Azure cloud operations and observability.
• 18x7/24x7 NOC or managed-services leadership.
• Incident, Major Incident, Problem and Change Management.
• Datadog, CloudWatch, Azure Monitor and ITSM workflows.
• SLA/KPI reporting and operational governance.
• Strong stakeholder communication and escalation management.
• Distributed-team and shift-handover leadership.
• Analytical approach to trends and continuous improvement.

Responsibilities

• Lead monitoring, incident handling, escalation, handover and service reporting.
• Oversee Datadog, CloudWatch, Azure Monitor and ITSM operating workflows.
• Review critical/high incidents and coordinate technical teams through resolution.
• Track SLA/OLA, backlog, aging, recurring incidents, alert volumes and risks.
• Drive shift readiness, runbook compliance, handovers and operational discipline.
• Coordinate major-incident response, bridge management and post-incident actions.
• Review alert quality and drive observability improvements.
• Ensure SOPs, escalation matrices and knowledge articles remain current.
• Facilitate problem-management reviews and recurring-issue elimination.
• Identify automation/auto-remediation opportunities.
• Prepare operational summaries and support service reviews.

Skills

IT operations

NOC leadership

Lead role

Stakeholder comms

Observability

Incident management

SLA reporting

Shift management

Data-driven IT

Tools

Datadog

CloudWatch

Azure Monitor

ITSM workflows

Job description

Lead day-to-day NOC operations,operational governance, escalations and service assurance for cloudoperations, coordinating L1/L2 resources and customer stakeholders.

multi-business-unit cloud environmentwith AWS and Azure workloads; 18x7 managed operations; customermonitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuousimprovement.

Key Responsibilities

• Lead monitoring, incidenthandling, escalation, handover and service reporting.
• Oversee Datadog, CloudWatch,Azure Monitor and ITSM operating workflows.
• Review critical/high incidentsand coordinate technical teams through resolution.
• Track SLA/OLA, backlog, aging,recurring incidents, alert volumes and risks.
• Drive shift readiness, runbookcompliance, handovers and operational discipline.
• Coordinate major-incidentresponse, bridge management and post-incident actions.
• Review alert quality and driveobservability improvements.
• Ensure SOPs, escalationmatrices and knowledge articles remain current.
• Facilitate problem-managementreviews and recurring-issue elimination.
• Identifyautomation/auto-remediation opportunities.
• Prepare operational summariesand support service reviews.

Must-Have Technical & Operational Skills

• 7+ years IT operations/NOCexperience, including 2+ years in a lead role.
• AWS/Azure cloud operations andobservability.
• 18x7/24x7 NOC ormanaged-services leadership.
• Incident, Major Incident,Problem and Change Management.
• Datadog, CloudWatch, AzureMonitor and ITSM workflows.
• SLA/KPI reporting andoperational governance.
• Strong stakeholdercommunication and escalation management.
• Distributed-team andshift-handover leadership.
• Analytical approach to trendsand continuous improvement.

Nice-to-Have Skills

• FinOps/capacity management.
• AIOps/AI-enabled NOCexperience.

Working Model

• Operate within defined governance,security, access-control, change and escalation procedures.
• Maintain accurate operationaldocumentation, handover records and knowledge assets.