Cloud NOC Analyst (L1)

SRM Technologies; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Cordance is seeking a motivated NOC analyst to provide 18x7 monitoring, event triage, initial diagnosis and escalation for AWS and Azure workloads. You will work within a cloud environment handling incidents and coordinating with teams.

In this role you will use Datadog, AWS CloudWatch and Azure Monitor, perform first-level checks across compute, storage and networks, and participate in shift handovers and daily operational reporting.

Qualifications

• 2–4 years NOC/cloud/infrastructure operations experience.
• Hands-on AWS and/or Azure monitoring experience.
• Datadog, AWS CloudWatch and Azure Monitor or equivalent observability tools.
• Incident/event triage and severity/priority management.
• ITSM knowledge: Incident, Service Request, Change and Escalation.
• Basic AWS/Azure compute, storage, networking and database knowledge.
• Ability to interpret metrics, logs, dashboards and alerts.
• Strong written/verbal communication and shift-handover discipline.
• Willingness to work 18x7 rotational shifts including weekends/holidays.

Responsibilities

• Monitor Datadog, AWS CloudWatch and Azure Monitor dashboards and alerts.
• Validate, enrich, deduplicate and prioritize events; create/update ITSM tickets.
• Execute approved L1 runbooks for availability, utilization, connectivity and service-health events.
• Perform first-level checks across compute, storage, networking, databases and cloud services.
• Escalate unresolved/high-impact events to L2 and customer/application teams using the escalation matrix.
• Support major-incident bridges, shift handovers and daily operational reporting.
• Identify recurring alerts, noisy monitoring and knowledge gaps for problem management and automation.

Skills

NOC operations

Incident triage

ITSM knowledge

Communication

Shift discipline

Tools

Datadog

AWS CloudWatch

Azure Monitor

Job description

Cordance RFP | 18x7 AWS & Azure Managed NOC

ROLE PURPOSE

ENGAGEMENT CONTEXT

Provide first-line 18x7 monitoring, eventtriage, incident logging, initial diagnosis and escalation for AWSand Azure operations.

multi-business-unit cloudenvironment with AWS and Azure workloads; 18x7 managed operations; customermonitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuousimprovement.

Key Responsibilities

• Monitor Datadog, AWS CloudWatchand Azure Monitor dashboards and alerts.
• Validate, enrich, deduplicateand prioritize events; create/update ITSM tickets.
• Execute approved L1 runbooksfor availability, utilization, connectivity and service-health events.
• Perform first-level checksacross compute, storage, networking, databases and cloud services.
• Escalate unresolved/high-impactevents to L2 and customer/application teams using the escalation matrix.
• Support major-incident bridges,shift handovers and daily operational reporting.
• Identify recurring alerts,noisy monitoring and knowledge gaps for problem management and automation.

Must-Have Technical & Operational Skills

• 2–4 yearsNOC/cloud/infrastructure operations experience.
• Hands-on AWS and/or Azuremonitoring experience.
• Datadog, AWS CloudWatch andAzure Monitor or equivalent observability tools.
• Incident/event triage andseverity/priority management.
• ITSM knowledge: Incident,Service Request, Change and Escalation.
• Basic AWS/Azure compute,storage, networking and database knowledge.
• Ability to interpret metrics,logs, dashboards and alerts.
• Strong written/verbalcommunication and shift-handover discipline.
• Willingness to work 18x7rotational shifts including weekends/holidays.

Nice-to-Have Skills

• AWS Cloud Practitioner or AzureFundamentals.
• Basic PowerShell/Python/shellscripting.
• Exposure toautomation/auto-remediation and event correlation.
• Experience in customer-facingor regulated environments.

Working Model

• Operate within definedgovernance, security, access-control, change and escalationprocedures.
• Maintain accurate operationaldocumentation, handover records and knowledge assets.