Cloud Engineer (L2)

Zohorecruit; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Zohorecruit is seeking an L2 Cloud Operations Engineer in Chennai to provide advanced troubleshooting for AWS and Azure, covering compute, networking, storage, databases, and IAM. You will analyze Datadog, CloudWatch, and Azure Monitor metrics and contribute to remediation, automation, and operational governance.

You will participate in incident, problem, and change management, ensuring reliable service delivery with rotating 18x7 support and a focus on reducing alert noise and optimizing

Qualifications

• 4–7 years cloud/infrastructure operations with L2 troubleshooting.
• Strong AWS and Azure core-services knowledge.
• Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers.
• Compute, storage, backup, database and IAM operations.
• Datadog, CloudWatch and Azure Monitor experience.
• Troubleshooting from metrics, logs, traces and events.
• ITIL-aligned Incident, Problem, Change and Major Incident knowledge.
• Ability to support rotational 18x7 operations.

Responsibilities

• Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup.
• Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history.
• Execute approved remediation and automation within change/risk controls.
• Support incident, problem and change management, including RCA inputs.
• Tune monitoring and recommend changes to reduce false positives and alert noise.
• Perform capacity, performance and availability reviews and identify optimization opportunities.
• Support patching, maintenance and operational readiness.
• Maintain technical runbooks, SOPs, known-error records and knowledge articles.
• Participate in major incidents and cross-domain technical bridges.

Skills

L2 troubleshooting

AWS core services

Azure core services

Cloud networking

Compute operations

Storage operations

IAM operations

Datadog

CloudWatch

Azure Monitor

Monitoring from metrics/logs/traces

ITIL incident/change/major incident

On-call 18x7 support

Education

None

Tools

Datadog

CloudWatch

Azure Monitor

Job description

Provide L2 technical operations andadvanced troubleshooting for AWS and Azure, supporting diagnosis,remediation, performance, capacity and operational improvement.

multi-business-unit cloud environmentwith AWS and Azure workloads; 18x7 managed operations; customermonitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuousimprovement.

Key Responsibilities

• Troubleshoot AWS/Azure compute,networking, storage, databases, IAM, load balancing and backup.
• Analyze Datadog, CloudWatch andAzure Monitor metrics, logs, traces and event history.
• Execute approved remediationand automation within change/risk controls.
• Support incident, problem andchange management, including RCA inputs.
• Tune monitoring and recommendchanges to reduce false positives and alert noise.
• Perform capacity, performanceand availability reviews and identify optimization opportunities.
• Support patching, maintenanceand operational readiness.
• Maintain technical runbooks,SOPs, known-error records and knowledge articles.
• Participate in major incidentsand cross-domain technical bridges.

Must-Have Technical & Operational Skills

• 4–7 years cloud/infrastructureoperations with L2 troubleshooting.
• Strong AWS and Azurecore-services knowledge.
• Cloud networking: VPC/VNet,routing, security groups/NSGs and load balancers.
• Compute, storage, backup,database and IAM operations.
• Datadog, CloudWatch and AzureMonitor experience.
• Troubleshooting from metrics,logs, traces and events.
• ITIL-aligned Incident, Problem,Change and Major Incident knowledge.
• Ability to support rotational18x7 operations.

Nice-to-Have Skills

• AWS Associate and/or AzureAdministrator/Engineer certification.
• Serverless services such asLambda, API Gateway and managed databases.
• Event-drivenautomation/auto-remediation.
• Experience in customer-facingor regulated environments.

Working Model

• Operate within defined governance,security, access-control, change and escalation procedures.
• Maintain accurate operationaldocumentation, handover records and knowledge assets.