NOC + SOC Lead

SRM Technologies; Chennai District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

SRM Technologies is seeking a NOC + SOC Lead responsible for 24x7 network and security operations, ensuring service availability, monitoring, incident response, and driving operational excellence; will manage a team of 14 analysts, provide technical leadership, handle major incidents, and act as primary customer escalation point.

The role requires strong expertise in Datadog, CrowdStrike Falcon, Databricks & SQL, SIEM platforms, cloud operations (Azure / AWS), and strong stakeholder

Qualifications

• 8+ years in NOC, SOC, or IT Operations.

Responsibilities

• Lead and manage 24x7 NOC and SOC operations.
• Ensure continuous monitoring, alert triage, and incident management.
• Provide hands-on technical leadership across monitoring, security tools, and cloud operations.
• Mentor engineers, drive trainings, and manage customer communications.

Skills

Datadog

CrowdStrike Falcon

Databricks

SQL

SIEM

Cloud Operations

Incident Management

Security Operations

Service Management

Stakeholder Management

Tools

Azure

AWS

Microsoft Sentinel

Splunk

Datadog

Job description

NOC + SOC Lead

Experience: 8-12 Years Shift: 24x7 Operations Leadership Team Size: 14 Resources (L1/L2 Analysts)

Role Summary

The NOC + SOC Lead will be responsible forleading 24x7 Network and Security Operations, ensuring service availability,security monitoring, incident response, and operational excellence. The rolewill manage a team of 14 analysts, provide technical leadership, handle majorincidents, drive SLA compliance, and act as the primary customer escalationpoint.

Key Responsibilities

Operations & Service Delivery

• Lead and manage 24x7 NOC and SOC operations.
• Ensure continuous monitoring, alert triage, and incident management.
• Manage shift coverage, resource planning, and operational governance.
• Drive SLA, KPI, and service quality compliance.
• Conduct daily, weekly, and monthly operational reviews.

Incident & Security Management

• Lead Major Incident (P1/P2) management and escalation activities.
• Oversee security investigations, threat analysis, and incident response.
• Ensure rapid escalation of high and critical security incidents.
• Drive Root Cause Analysis (RCA) and Problem Management.
• Govern runbooks, operational procedures, and escalation matrices.

Technical Leadership

• Provide hands-on guidance across:
  • Datadog (Infrastructure & Application Monitoring)
  • CrowdStrike Falcon (Endpoint Security & Threat Detection)
  • Databricks & SQL (Security and Operational Analytics)
  • Microsoft Sentinel / Splunk
  • Azure & AWS Cloud Operations
  • Microsoft Defender XDR
  • Network Technologies (TCP/IP, DNS, VPN, Firewalls)

Team & Stakeholder Management

• Lead, mentor, and develop NOC/SOC engineers.
• Drive technical training, certifications, and knowledge management.
• Manage customer communications and executive escalations.
• Ensure high-quality shift handovers and operational reporting.

Required Skills

• 8+ years in NOC, SOC, or IT Operations.
• 3+ years managing 24x7 support teams.
• Strong expertise in Datadog, CrowdStrike, Databricks, SQL, SIEM platforms, and Cloud Operations.
• Experience in Incident Management, Security Operations, and Service Management.
• Excellent stakeholder management and communication skills.

Preferred Certifications

• ITIL 4 Foundation / Managing Professional
• Microsoft SC-200
• AZ-500 or AWS Security Specialty
• CISSP / CySA+ / CEH
• CrowdStrike Certifications
• Datadog Certification

Success Measures

• 24x7 operational and security coverage.
• 98% SLA compliance.
• Effective incident and escalation management.
• Strong team performance and customer satisfaction.
• Continuous improvement in monitoring, security posture, and operational efficiency.