Cloud DevOps -Build & Engineering-Chef

Zensar; Pune District; Vor Ort; INR 600.000 - 1.000.000; Vollzeit

Zusammenfassung

Zensar in Pune, India, is seeking a Senior Application Support Engineer / Application Operations Engineer to monitor critical applications, ensure service availability, and coordinate issue resolution with cross-functional teams. You will perform health checks, monitor batch jobs, validate data, manage user access, and continually improve operational processes while adhering to security policies.

This role involves collaboration with business users, development, and infrastructure teams across

Aufgaben

• Perform daily application health checks and operational monitoring to ensure service availability and performance.
• Monitor application processes, scheduled jobs, interfaces, and automated workflows.
• Validate successful execution of system jobs and investigate failures, delays, and performance issues.
• Support application upgrades, migrations, and environment validation activities.
• Proactively identify operational risks and coordinate remediation activities.
• Process user access requests, modifications, and revocations across supported applications.
• Ensure access governance and compliance with organizational security policies.
• Investigate application incidents and operational issues.
• Perform root cause analysis and coordinate resolutions with infrastructure, development, and business teams.
• Track, prioritize, and follow up on pending incidents until closure.
• Maintain clear communication with stakeholders regarding issue status and resolutions.
• Monitor data transfer and workflow processes and address exceptions.
• Review execution results, troubleshoot job failures, and coordinate corrective actions.
• Analyze recurring job failures and recommend operational improvements.
• Ensure completion of daily, monthly, and business-critical processing activities.

Kenntnisse

Application Support

Incident Mgmt

User Access Mgmt

Batch Job Monitoring

Data Validation

Root Cause Analysis

Jira

Stakeholder Mgmt

Tools

Jira

Service Management Tools

Jobbeschreibung

Responsibilities

• Perform daily application health checks and operational monitoring to ensure service availability and performance.
• Monitor application processes, scheduled jobs, interfaces, and automated workflows.
• Validate successful execution of system jobs and investigate failures, delays, and performance issues.
• Support application upgrades, migrations, and environment validation activities.
• Proactively identify operational risks and coordinate remediation activities.
• Process user access requests, modifications, and revocations across supported applications.
• Ensure access governance and compliance with organizational security policies.
• Support service account and role validation activities when required.
• Investigate application incidents and operational issues.
• Perform root cause analysis and coordinate resolutions with infrastructure, development, and business teams.
• Track, prioritize, and follow up on pending incidents until closure.
• Maintain clear communication with stakeholders regarding issue status and resolutions.
• Upload and validate financial summary, KPI, and operational data files.
• Support datapoint management activities and investigate data quality discrepancies.
• Ensure accuracy and integrity of application data through validation and reconciliation processes.
• Monitor data transfer and workflow processes and address exceptions.
• Monitor and validate AFL, IRR, and other scheduled batch jobs.
• Review execution results, troubleshoot job failures, and coordinate corrective actions.
• Analyze recurring job failures and recommend operational improvements.
• Ensure completion of daily, monthly, and business-critical processing activities.
• Perform DAPPA month-end setup, configuration validation, and processing activities.
• Execute scheduled monthly and quarterly operational checks across supported applications.
• Validate operational readiness and business processing requirements during reporting cycles.
• Document findings and coordinate issue resolution activities.
• Manage support requests, incidents, and operational tasks through Jira and service management tools.
• Maintain accurate ticket updates, investigation notes, and resolution details.
• Review and prioritize open requests, service tickets, and operational backlogs.
• Ensure adherence to agreed service levels and support processes.
• Work closely with business users, development teams, infrastructure teams, and third-party vendors.
• Provide operational status updates and communicate ongoing issues effectively.
• Support audits, compliance reviews, and operational reporting activities.
• Participate in weekly operational reviews and planning discussions.

Supported Applications

• eFront
• DAPPA (Frameworks)
• Accurate
• EUC Insight
• Innate Timesheet
• KeyDine Timesheet

Key Skills

• Application Support & Operations
• Incident & Problem Management
• User Access Management
• Batch Job Monitoring & Validation
• Data Validation & Reconciliation
• Root Cause Analysis
• Jira & Service Management Tools
• Application Monitoring & Troubleshooting
• Stakeholder Management

Typical Job Title

Senior Application Support Engineer / Application Operations Engineer / Production Support Analyst / Application Support Specialist