Cloud Admin (Azure and AWS ) II - IN

Rackspace US, Inc.; India; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Rackspace US, Inc. in India is seeking an experienced L2 Cloud Engineer (Azure and AWS) to join the Cloud Platform Support Team. This role provides 24x7 technical support in rotating shifts, guiding L1 engineers and collaborating with offshore teams on Azure deployments and optimizations. You will write and modify Terraform scripts, mentor juniors, and translate cloud concepts for stakeholders. The ideal candidate holds deep Azure expertise and strong AWS knowledge in a fast-paced environment.

Qualifications

• ≥5 years hands-on cloud engineering experience with Azure and AWS.
• Experience in Terraform and infrastructure as code.
• Strong scripting in PowerShell or Bash.

Responsibilities

• Escalation and Resolution: act as the primary escalation point for Azure-related issues to minimize downtime and impact.
• Lead technical discussions with customer teams, delivering expert recommendations for Azure deployments and optimizations.
• Write/modify Basic Terraform scripts and troubleshoot plans and state issues.
• Collaborate in a matrixed environment with Lead Engineers and offshore teams for cohesive service delivery.
• Mentor L1 engineers and provide technical guidance.
• Translate complex concepts into actionable insights for stakeholders and leadership.
• Deliver timely incident reports and post-mortems for infrastructure issues within Azure subscriptions.

Skills

Azure

AWS

Terraform

Azure DevOps

AKS

Terraform scripting

Education

Bachelor's degree in IT or related field

Tools

Terraform

Azure CLI

PowerShell

AWS CLI

Grafana

Azure Monitor

Job description

L2 Cloud Engineer

Location: India Shift - Should be ok for 24x7 Support Role Overview

We are seeking an experienced L2 Technical IT Engineer - Cloud Admin (Azure and AWS) to join our dynamic Cloud Platform Support Team. This pivotal role serves 24*7 technical support in rotating shift support to offshore customer for Azure-related technical issues, providing expert guidance to L1 engineers and support technical discussions with customers. The ideal candidate will possess deep Azure expertise, and the ability to thrive in a fast-paced, matrixed operational environment.

Key Responsibilities

• Escalation and Resolution: Act as the primary escalation point for Azure-related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations.
• Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Azure deployments and optimizations.
• Write/modify Basic terraform scripts.
• Collaboration: Work seamlessly within a matrixed environment, partnering with Lead Engineers, Delivery Leads, and offshore support teams to ensure cohesive service delivery.
• Mentorship: Provide technical guidance and mentorship to L1 team members.
• Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership.
• Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement.

Azure Technical Expertise

• Compute: Virtual Machines, VM Scale Sets, Availability Sets, Host Groups, Images, Container Apps, Container Registries.
• Networking: VWAN, Application Gateway, Front Door, Load Balancer, Firewall, ExpressRoute, VPN Gateways, Network Security Groups, Virtual Networks, DNS Zones, Private Endpoints.
• Storage and Databases: Storage Accounts, Backup Vaults, Managed Instances, SQL Servers, Virtual Clusters, Basic idea Azure Cosmos DB and SQL DB.
• Application Services: App Services, Service Bus, Logic Apps, Function Apps.
• Identity and Security: Azure AD/Domain Services, Action Rules, Prometheus Rule Groups, Grafana Dashboards, Action Groups, Metric Alerts, Web Tests.
• Advanced Services: AKS (Azure Kubernetes Service).
• Basic knowledge of Azure Cosmos DB, SQL DB, and Web/Sites.
• Working knowledge on Terraform.
• Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting.
• Basic knowledge in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability.
• Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting.
• Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance.
• Coordinate vendor escalations and support requests to resolve critical issues efficiently.

AWS Technical Expertise

• - Compute: EC2, Auto Scaling Groups, Launch Templates, AMIs, Elastic Beanstalk, and Lambda.
• - Networking: VPC, subnets, route tables, Internet and NAT Gateways, VPC Endpoints, Security Groups, Network ACLs, Transit Gateway, VPN, Direct Connect, Route 53, ELB, and ALB.
• - Storage and backup: S3, EBS, EFS, FSx, lifecycle policies, AWS Backup, snapshots, and cross-region replication.
• - Identity and security: IAM users, roles, policies, permission boundaries, KMS, Secrets Manager, Certificate Manager, GuardDuty, Security Hub, and AWS Organizations.
• - Monitoring and logging: CloudWatch, CloudTrail, VPC Flow Logs, AWS Config, SNS, EventBridge, and centralized logging.
• - Systems management: AWS Systems Manager, Session Manager, Patch Manager, Run Command, Automation, and Inventory.
• - Troubleshoot AWS compute, storage, networking, IAM, monitoring, backup, and availability issues.

Infrastructure as Code and Automation

• Write and modify Terraform configurations and modules.
• Troubleshoot Terraform plans, state issues, provider errors, and deployment failures.
• Support pipelines using Azure DevOps.
• Use PowerShell, Bash, Python, AWS CLI, and Azure CLI for operational automation.

VM Patching, Backup, and OS Management

• Manage CPU, memory, disk, filesystem capacity, and performance for cloud-based VMs.
• Troubleshoot connectivity between VMs, applications, databases, and cloud services.
• Plan and implement monthly automated or manual OS patching according to customer maintenance windows.
• Apply emergency patches for critical vulnerabilities and monitor patch compliance.
• Configure and monitor Azure Backup, Recovery Services Vaults, AWS Backup, EBS snapshots, and cloud-native recovery services.
• Test recovery procedures and support disaster-recovery activities.

Monitoring and Observability - Monitor infrastructure using Azure Monitor, Log Analytics, Application Insights, Clou