Azure Cloud Engineer (L1/L2 Support & Operations)

InOpTra Digital; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

InOpTra Digital is seeking an experienced Azure Cloud Engineer with 8–10 years of IT infrastructure background to manage L1/L2 operations, Azure workload migrations, and 99.9%+ availability targets in Bengaluru.

You will handle incident management, monitoring with Azure Monitor and Application Insights, IAM/NSG changes, and automation using Terraform/Bicep and scripting to optimize cloud spend and deployments.

Qualifications

• 8–10 years in IT infrastructure/operations
• 5+ years hands‑on with Azure
• Participation in at least one end‑to‑end Azure migration project
• Strong ITIL framework understanding (Incident, Problem, Change)
• Experience with monitoring and alerting across Azure services

Responsibilities

• First‑Line Support & Monitoring: incident intake, triage, and resolution for P3/P4 issues; escalate P1/P2 to L3/Engineering.
• Proactive Monitoring: 24/7 health checks using Azure Monitor, Log Analytics, and App Insights; respond to alerts.
• Service Desk & Access Requests: manage user access, Azure RBAC, NSG changes, identity tickets.
• Compute & Storage Admin: provision and maintain Azure VM, disks, blob storage, and backups; manage snapshots.
• Azure Migration Delivery: run Migrate discovery/assessment, replication, test migrations, cutover & rollback; assist on‑prem to Azure moves.
• Networking & Security: VNets, subnets, NSGs, private endpoints, VPNGateways; DNS management.
• Patching & Compliance: OS updates via Update Manager; Azure Policy remediation.
• IaC & Scripting: maintain Terraform/Bicep templates; PowerShell/Python/Bash scripting for automation.
• FinOps: identify idle resources and optimize monthly spend.

Skills

Incident management

Monitoring and alerting

Access control administration

Compute & storage administration

Azure migration delivery

ITIL processes

Tools

Azure Monitor

Log Analytics

Application Insights

Terraform

Bicep

PowerShell

Python

GitHub

Azure DevOps

ServiceNow

Jira

Confluence

PagerDuty

Job description

8+years

Full-Time

• Experience: 8–10 Years
• Type: Full-Time

Role Overview

We are seeking an experienced Azure Cloud Engineer with 8–10 years of IT infrastructure background, specializing in L1/L2 operations, system administration, infrastructure support, and hands‑on Azure workload migrations (required). This role focuses on maintaining 99.9%+ availability targets, resolving incidents, automating routine admin tasks, and executing standard deployments across Azure subscriptions.

Key Responsibilities

First-Line Support & Monitoring

• Incident Management: Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; expand complex P1/P2 incidents to L3/Engineering teams.
• Proactive Monitoring: Perform 24/7 health monitoring using Azure Monitor, Log Analytics, and Application Insights; respond promptly to alerts and service health warnings.
• Service Desk & Access Requests: Manage user access requests, Microsoft Entra ID and Azure RBAC role assignments, NSG rule changes, and identity‑related support tickets.

Operational Engineering & Maintenance

• Compute & Storage Admin: Provision and maintain Azure VMs, Managed Disks, Blob Storage, Azure Files, and VM images; manage snapshots, backups, and storage lifecycle policies.
• Azure Migration Delivery (Mandatory): Execute Azure Migrate discovery and assessment, server replication, test migrations, cutover and rollback activities; support VMware/Hyper-V/on-premises VM migration to Azure, application dependency validation, post‑migration troubleshooting, and hypercare.
• Database Awareness (Good to Have): Basic knowledge of Azure SQL Database, SQL Server on Azure VMs, or Azure Database for PostgreSQL, including database connectivity, monitoring, and backup/restore concepts; dedicated DBA expertise is not required.
• Networking Maintenance: Support VNets, subnets, route tables, Network Security Groups (NSGs), Azure DNS, Private Endpoints, and VPN Gateway connections.
• Patching & Compliance: Schedule and monitor Linux/Windows VM updates using Azure Update Manager; support Azure Policy compliance and remediation tasks.
• Basic IaC & Scripting: Maintain and execute existing Terraform/Bicep templates and PowerShell/Python/Bash scripts for routine automation.
• FinOps Execution: Identify idle VMs, unattached Managed Disks, unused public IPs, and outdated snapshots to optimize monthly Azure spend.

Core Skill Set

Category Technologies / Tools

Databases (Good to Have)

Azure SQL Database, SQL Server on Azure VM, Azure Database for PostgreSQL (basic administration, backup/restore concepts and connectivity)

Monitoring & Logging

Azure Monitor, Log Analytics, Activity Log, Application Insights, Grafana

IaC & CI/CD

Terraform/Bicep (Execution & Maintenance), Azure DevOps, GitHub

ITSM & Tools

ServiceNow, Jira, Confluence, PagerDuty

Qualifications & Certifications

• Experience: 8–10 years in IT infrastructure/operations, including 5+ years hands‑on with Azure and participation in at least one end‑to‑end Azure migration project (mandatory).
• Process Knowledge: Strong ITIL framework understanding (Incident, Problem, and Change Management).