Sr Technical Associate - Cloud & Security Customer Service Operations

Tata Communications; Maharashtra; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Communications is seeking an experienced L2 Cloud Engineer specializing in Microsoft Azure CSP environments to support, manage, and optimize Azure cloud infrastructure. You will provide L2-level operational support and work with senior engineers on automation and optimization initiatives.

The role focuses on incident resolution, infrastructure administration, security compliance, and performance optimization while ensuring scalable cloud operations in a corporate setting.

Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).
• 3-5 years of experience in Azure cloud engineering, system administration, or cloud support.
• Hands-on experience with Azure core services, including Virtual Machines, Networking, Azure AD, Load Balancers, and Storage.
• Basic knowledge of Infrastructure as Code (Terraform, ARM Templates, or Bicep).
• Experience in Azure IAM, RBAC, and security configurations.
• Familiarity with PowerShell, Azure CLI, or Python for automation.
• Strong understanding of Azure networking (VNet, NSG, DNS, VPN, ExpressRoute, and Load Balancing).
• Experience in troubleshooting Azure resource performance and security issues.
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500) (preferred)
• Microsoft Certified: Azure Solutions Architect Associate (AZ-305) (preferred)
• ITIL v4 Foundation Certification (preferred)

Responsibilities

• Provide L2 support for Azure cloud infrastructure (VMs, VNet, Storage, AAD, and App Services).
• Troubleshoot and resolve Azure networking, security, and resource performance issues.
• Assist in provisioning, scaling, and optimizing Azure workloads.
• Implement cloud governance policies, tagging strategies, and cost control measures.
• Support hybrid cloud connectivity (Azure VPN, ExpressRoute, and Azure AD Connect).
• Monitor Azure resources using Azure Monitor, Log Analytics, and Application Insights.
• Collaborate with L3 engineers, DevOps teams, and security teams.
• Document troubleshooting steps, procedures, and knowledge base articles.
• Participate in Azure architecture discussions and service improvements.

Skills

Azure core services

PowerShell

Azure CLI

Terraform

ARM Templates

Bicep

Python

Azure Networking

RBAC

MFA

Conditional Access

Cloud governance

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Azure Monitor

Log Analytics

Application Insights

Azure Site Recovery

Azure Security Center

Microsoft Defender for Cloud

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

We are seeking an experienced L2 Cloud Engineer specializing in Microsoft Azure Cloud Service Provider (CSP) environments to support, manage, and optimize Azure cloud infrastructure. The ideal candidate will have hands-on experience managing, troubleshooting, and securing Azure-based workloads, providing L2-level operational support, and working alongside senior engineers on cloud automation and optimization initiatives.

The L2 Cloud Engineer will focus on incident resolution, infrastructure administration, automation, security compliance, and performance optimization while ensuring smooth cloud operations and scalability.

Major Duties & Responsibilities

Azure Cloud Operations & Administration

Provide L2 support for Azure cloud infrastructure, including Virtual Machines (VMs), Virtual Networks (VNet), Storage Accounts, Azure Active Directory (AAD), and App Services.

Troubleshoot and resolve Azure networking, security, and resource performance issues.

Assist in provisioning, scaling, and optimizing Azure workloads.

Implement cloud governance policies, tagging strategies, and cost control measures.

Support hybrid cloud connectivity, including Azure VPN, ExpressRoute, and Azure AD Connect.

Security, Compliance & Governance

Implement Azure IAM best practices, RBAC, MFA, and Conditional Access Policies.

Monitor and enforce security compliance using Azure Security Center and Microsoft Defender for Cloud.

Support patching and security updates for Azure resources.

Assist in incident response, vulnerability remediation, and security auditing.

Monitoring & Performance Optimization

Monitor Azure resources using Azure Monitor, Log Analytics, and Application Insights.

Analyze and troubleshoot resource performance, availability, and capacity issues.

Optimize Azure resource utilization and cost efficiency.

Assist in backup, disaster recovery, and high availability strategies using Azure Site Recovery (ASR) and Azure Backup.

Collaboration & Documentation

Work closely with L3 engineers, DevOps teams, and security teams to improve Azure cloud operations.

Document troubleshooting steps, procedures, and knowledge base articles.

Participate in Azure architecture discussions and service improvements.

Requirements

• Bachelor’s degree in Computer Science, IT, or a related field (or equivalent experience).


• 3-5 years of experience in Azure cloud engineering, system administration, or cloud support.


• Hands-on experience with Azure core services, including Virtual Machines, Networking, Azure AD, Load Balancers, and Storage.


• Basic knowledge of Infrastructure as Code (Terraform, ARM Templates, or Bicep).


• Experience in Azure IAM, RBAC, and security configurations.


• Familiarity with PowerShell, Azure CLI, or Python for automation.


• Strong understanding of Azure networking (VNet, NSG, DNS, VPN, ExpressRoute, and Load Balancing).


• Experience in troubleshooting Azure resource performance and security issues.


• Microsoft Certified: Azure Administrator Associate (AZ-104)


• Microsoft Certified: Azure Security Engineer Associate (AZ-500) (preferred)


• Microsoft Certified: Azure Solutions Architect Associate (AZ-305) (preferred)


• ITIL v4 Foundation Certification (preferred)