AWS Cloud Engineer (L1/L2 Support & Operations)

InOpTra Digital; Bengaluru; On-site; INR 3,500,000 - 5,000,000; Full time

Job summary

InOpTra Digital seeks an experienced AWS Cloud Engineer with 8–10 years of IT infrastructure background to maintain 99.9%+ availability, perform incident triage, and automate standard deployments across multi-account AWS environments. The role emphasizes L1/L2 operations, service desk tasks, and proactive monitoring using CloudWatch, Datadog, and Nagios.

The ideal candidate has 8–10 years in IT infrastructure, 5+ years AWS, and AWS SysOps Administrator certification.

Qualifications

• 8–10 years in IT sysadmin/infrastructure operations with 5+ years hands-on with AWS.
• Certifications: AWS Certified SysOps Administrator – Associate (Required); AWS Certified Solutions Architect – Associate (Preferred).
• Strong ITIL framework understanding (Incident, Problem, and Change Management).

Responsibilities

• Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; elevate complex P1/P2 incidents to L3/Engineering teams.
• 24/7 system health monitoring using CloudWatch, Datadog, and Nagios; respond promptly to alerts and system warnings.
• Manage user access requests, IAM role assignments, security group modifications, and password/credential resets.
• Provision, scale, and manage EC2 instances, EBS volumes, S3 buckets, EFS, and AMIs; manage snapshot backups and lifecycle policies.
• Perform routine maintenance, patching, manual snapshots, and point-in-time restores for RDS, Aurora, and DynamoDB.
• Support VPC configurations, subnets, route tables, security groups, Network ACLs, Route 53 DNS records, and VPN connections.
• Maintain and run Terraform/CloudFormation scripts and execute Python/Bash scripts for routine task automation.
• Identify idle resources, unattached EBS volumes, and outdated snapshots to optimize monthly cloud spend.

Skills

IT infrastructure operations

Incident management

24/7 monitoring

Automation scripting

Tools

Terraform

AWS CodePipeline

GitHub

Jira

Confluence

PagerDuty

Datadog

Nagios

CloudWatch

RDS

DynamoDB

Job description

8+years

Full-Time

• Experience: 8–10 Years
• Type: Full-Time

Role Overview

We are seeking an experienced AWS Cloud Engineer with 8–10 years of IT infrastructure background, specializing in L1/L2 operations, system administration, and infrastructure support. This role focuses on maintaining 99.9%+ availability, resolving operational incidents, automating routine admin tasks, and executing standard infrastructure deployments across multi-account AWS environments.

Key Responsibilities

First-Line Support & Monitoring

• Incident Management: Handle incident intake, triage, initial troubleshooting, and ticket resolution for P3/P4 issues; elevate complex P1/P2 incidents to L3/Engineering teams.
• Proactive Monitoring: 24/7 system health monitoring using CloudWatch, Datadog, and Nagios; respond promptly to alerts and system warnings.
• Service Desk & Access Requests: Manage user access requests, IAM role assignments, security group modifications, and password/credential resets.

Operational Engineering & Maintenance

• Compute & Storage Admin: Provision, scale, and manage EC2 instances, EBS volumes, S3 buckets, EFS, and AMIs; manage snapshot backups and lifecycle policies.
• Database & Backup Operations: Perform routine maintenance, patching, manual snapshots, and point-in-time restores for Amazon RDS, Aurora, and DynamoDB.
• Networking Maintenance: Support VPC configurations, subnets, route tables, security groups, Network ACLs, Route 53 DNS records, and VPN connections.
• Patching & Compliance: Manage automated patch baselines using AWS Systems Manager (SSM) for Linux/Windows EC2 fleets.
• Basic IaC & Scripting: Maintain and run existing Terraform/CloudFormation scripts and execute Python/Bash scripts for routine task automation.
• FinOps Execution: Identify idle resources, unattached EBS volumes, and outdated snapshots to optimize monthly cloud spend.

Core Skill Set

Category Technologies / Tools

AWS Core Services EC2, S3, EBS, VPC, IAM, Route 53, Systems Manager (SSM), KMS

Databases RDS (MySQL/PostgreSQL), Aurora, DynamoDB (Basic Admin & Restores)

IaC & CI/CD Terraform (Execution & Maintenance), AWS CodePipeline, GitHub

ITSM & Tools ServiceNow, Jira, Confluence, PagerDuty

Qualifications & Certifications

• Experience: 8–10 years in IT sysadmin/infrastructure operations with 5+ years hands-on with AWS.
• Certifications: AWS Certified SysOps Administrator – Associate (Required); AWS Certified Solutions Architect – Associate (Preferred).
• Process Knowledge: Strong ITIL framework understanding (Incident, Problem, and Change Management).