Cloud Account Manager.

Cloud 9 Infosystems; Mumbai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Cloud 9 Infosystems is seeking an experienced Cloud Account Manager in Mumbai to manage and grow relationships with existing cloud customers. You will own renewals, upsell cloud solutions, and coordinate with cross-functional teams to ensure high satisfaction and service delivery.

The role requires 5+ years in account management or cloud sales, strong knowledge of cloud platforms, and proficiency with CRM tools (Salesforce/HubSpot/Zoho). Remote option is not mentioned; office-based in Mumbai.

Qualifications

• Bachelor's degree in Business, IT, CS or related field.
• 5+ years of experience in Account Management, Cloud Sales, Customer Success, or IT Solution Sales.
• Strong knowledge of cloud platforms (Azure, AWS, GCP).
• Experience in managing enterprise or SMB cloud accounts and renewals.

Responsibilities

• Manage and nurture relationships with existing cloud customers.
• Act as the primary point of contact for client accounts and ensure satisfaction.
• Identify upsell and cross-sell opportunities for cloud products and services.
• Drive renewals and revenue growth within assigned portfolios.
• Understand customer requirements and align cloud solutions accordingly.
• Coordinate with technical, support, and delivery teams for service delivery.
• Conduct regular business reviews and customer meetings.
• Monitor account health and address concerns proactively.
• Prepare account plans, forecasts and revenue reports.
• Achieve quarterly and annual sales targets.

Skills

Account management

Customer success

Cloud platforms

Negotiation

Communication

Education

Bachelor's degree in Business/IT/CS or related

Tools

Salesforce

HubSpot

Zoho CRM

Job description

Below JD for Cloud Account Manager:

Job Title: Cloud Account Manager-Cloud Domain

Location: Mumbai-Ghatkopar east.

Experience: 4+ Years

Employment Type: Full-Time

Job Summary

We are seeking an experienced and customer-focused Cloud Account Manager to manage and grow relationships with existing cloud customers. The ideal candidate will be responsible for customer retention, account growth, renewals, upselling cloud solutions, and ensuring high levels of customer satisfaction. The candidate should have strong experience in cloud technologies, account management, and customer engagement.

Key Responsibilities

• Manage and nurture relationships with existing cloud customers.
• Act as the primary point of contact for client accounts and ensure customer satisfaction.
• Identify opportunities for upselling and cross-selling cloud products and services.
• Drive account renewals and revenue growth within assigned customer portfolios.
• Understand customer business requirements and align cloud solutions accordingly.
• Coordinate with technical, support, and delivery teams to ensure successful service delivery.
• Conduct regular business reviews and customer meetings.
• Monitor account health and proactively address customer concerns.
• Prepare account plans, forecasts, and revenue reports.
• Ensure achievement of quarterly and annual sales targets.

Required Skills & Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or related field.
• Minimum 5+ years of experience in Account Management, Cloud Sales, Customer Success, or IT Solution Sales.
• Good understanding of cloud platforms such as:
• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Strong customer relationship management and communication skills.
• Experience in managing enterprise or SMB customer accounts.
• Knowledge of cloud migration, cloud infrastructure, SaaS, IaaS, and PaaS solutions.
• Ability to negotiate contracts, renewals, and commercial discussions.
• Proficiency in CRM tools such as Salesforce, HubSpot, Zoho CRM, or similar.

Preferred Skills

• Cloud certifications (Azure Fundamentals, AWS Cloud Practitioner, GCP Associate, etc.) will be an added advantage.
• Experience in handling managed services or cloud support accounts.
• Strong analytical and problem-solving skills.

Email [e-mail]