Key Performance Indicators (KPIs)
- Collection Efficiency (%)
- Debtor Days / DSO Reduction
- On-Time Invoice Processing
- Outstanding Receivables Reduction
- Accuracy of Billing
- Collection Forecast Accuracy
- Ageing Bucket Improvements
- Customer Query Resolution Time
Key Responsibilities
- Invoicing & Billing
- Timely generate and issue customer invoices as per contractual milestones and agreed billing schedules.
- Prepare and share proforma invoices with customers when required (Depending on Advance available Vs required)
- Ensure accuracy of invoices, supporting documents, tax calculations, and customer information.
- Coordinate with internal stakeholders for billing approvals and documentation.
- Advance & Payment Tracking
- Monitor customer advance payments and maintain accurate records.
- Track advance utilization against invoices and project milestones.
- Identify situations where customer advances are nearing exhaustion and proactively initiate additional billing.
- Prepare and share revised proforma invoices to customers for additional advance requirements.
- Collections & Follow-up
- Manage collection activities and ensure timely receipt of customer payments.
- Conduct regular follow-ups with customers via email and phone.
- Resolve customer queries related to invoices, payments, and account statements.
- Escalate overdue accounts and payment delays appropriately.
- Maintain collection tracker and follow-up records.
- Accounts Receivable Management
- Monitor customer outstanding balances and ageing reports.
- Reconcile customer accounts and investigate discrepancies.
- Ensure accurate application of receipts against invoices.
- Support month-end closing activities related to receivables.
Required Qualifications
- Bachelor's degree in Commerce, Accounting, Finance, or related field.
- MBA Finance / M.Com / CA Inter preferred.
- At least 5 years of relevant experience in Accounts Receivable, Billing, Collections, or Credit Control.
- Strong understanding of accounting principles and receivable processes.
- Experience working with ERP systems such as Dynamics 365, Tally, or similar.
- good to have
- Advanced Microsoft Excel skills.
Required Functional Skills
- Customer Invoicing
- Proforma Invoicing
- Accounts Receivable Management
- Collections & Follow-ups
- Credit Control
- Customer Reconciliation
- Advance Payment Tracking
- Revenue Billing Processes
- Ageing Analysis
- Cash Flow Support
Soft Skills
- Strong communication and negotiation skills
- Excellent stakeholder management
- Customer-focused approach
- Attention to detail
- Ability to work independently
- Strong follow-up and escalation management
Key Performance Indicators (KPIs)
- Collection Efficiency (%)
- Debtor Days / DSO Reduction
- On-Time Invoice Processing
- Outstanding Receivables Reduction
- Accuracy of Billing
- Collection Forecast Accuracy
- Ageing Bucket Improvements
- Customer Query Resolution Time
Preferred Candidate Profile
- Experience handling B2B customers.
- Comfortable communicating directly with clients regarding payments.
- Strong ownership mindset and ability to drive collections independently.
- Experience working in IT Services, Consulting, Manufacturing, Engineering, or Project-based organizations preferred.
Essential Qualification
- Mandatory 4+ years of relevant experience
- Experience handling B2B customers.
- Comfortable communicating directly with clients regarding payments.
- Strong ownership mindset and ability to drive collections independently.
- Experience working in IT Services, Consulting, Manufacturing, Engineering, or Project-based organizations preferred.
- Excellent communicaiton skills
- Bachelor's degree in Commerce, Accounting, Finance, or related field.
- MBA Finance / M.Com / CA Inter preferred.
- At least 5 years of relevant experience in Accounts Receivable, Billing, Collections, or Credit Control.
- Strong understanding of accounting principles and receivable processes.
- Experience working with ERP systems such as Dynamics 365, Tally, or similar.
- good to have
- Advanced Microsoft Excel skills.
Preferred Qualification
The ideal candidate should have strong accounting knowledge, excellent client communication skills, and hands-on experience managing receivables
Experience Details
Qualification : should have managed end to end customer billing, collections, receivables tracking, and customer account reconciliation
Special Skill
Essential : - Experience working with ERP systems such as Dynamics 365, Tally, or similar. -good to have
Preferred : NA