Clinical Customer Success & Patient Outreach Intern

Your Metabolic Doctor; Ajmer; On-site; INR 201,000 - 312,000; Part time

Job summary

Your Metabolic Doctor, yMD, seeks two energetic interns to work across patient outreach, customer success, lead management and sales. You will interact with prospective patients from first enquiry to consultation and onboarding.

This hands-on role emphasizes communication in English and Hindi, disciplined follow-ups, and the ability to work with targets while coordinating with clinical and operations teams. Prior healthcare experience is not mandatory.

Qualifications

• Strong English and Hindi communication skills.
• Comfortable speaking with new people.
• Disciplined with follow-ups and able to meet targets.
• Organized and proficient with CRM or structured data.
• Interested in healthcare, startups, or growth.

Responsibilities

• Reach out to prospective patients via calls, WhatsApp and email.
• Qualify incoming leads and understand patient needs.
• Explain yMD services clearly and professionally.
• Schedule consultations and support onboarding.
• Follow up with interested patients and re-engage non-converters.
• Maintain CRM records of interactions.
• Track leads from enquiry to conversion.
• Coordinate with clinical and operations teams.
• Help improve outreach scripts and workflows.

Skills

English communication

Hindi communication

Job description

Clinical Customer Success & Patient Outreach Intern

Openings: 2

Type: Internship

Duration: 3 to 6 months

Compensation: Competitive with market standards, with performance linked incentives

Full time opportunity: Available for exceptional performers

About the role

Your Metabolic Doctor, yMD, is looking for two energetic and ownership driven interns to work across patient outreach, customer success, lead management and sales.

This is a hands on role. You will directly interact with prospective patients and help move them from first enquiry to consultation, onboarding and continued engagement.

What you will do

• Reach out to prospective patients through calls, WhatsApp and email
• Understand patient needs and qualify incoming leads
• Explain yMD services clearly and professionally
• Schedule consultations and support patient onboarding
• Follow up consistently with interested patients
• Re engage leads who did not complete their booking
• Maintain CRM records and update every meaningful interaction
• Track leads from enquiry to consultation and conversion
• Identify common questions, objections and drop off points
• Coordinate with the clinical and operations teams
• Help improve outreach scripts, follow up workflows and patient journeys
• Work towards defined outreach and conversion goals

Who should apply

You may be a good fit if you:

• Communicate confidently in English and Hindi
• Are comfortable speaking with new people
• Can persuade without being pushy
• Are disciplined with follow ups
• Are organised and comfortable using CRM or structured data
• Are comfortable working with targets
• Take ownership of outcomes
• Are interested in healthcare, customer success, sales, startups or growth

Prior healthcare experience is not mandatory.

We care more about your communication, ownership, discipline and ability to execute.

What you will learn

You will get practical exposure to:

• Healthcare customer acquisition
• Patient outreach
• Customer success
• Consultative sales
• CRM and lead management
• Conversion funnels
• Consumer healthcare behaviour
• Healthcare growth and startup operations