Client Training & Onboarding Specialist

JobItUs; Vadodara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

JobItUs in Vadodara, India, is seeking a Client Training and Onboarding Specialist to design and deliver remote training for onboarding clients, ensuring a smooth adoption of our health-tech products.

You will coordinate with the UK-based Training team, tailor content for different learning styles, manage multiple projects, and provide ongoing support to clients, aiming to build strong relationships and measurable training outcomes.

Qualifications

• Bachelor's degree or related field preferred.
• Excellent verbal and written English communication is crucial.
• Experience in training or teaching, preferably virtual.
• Understanding of healthcare operations or similar is a plus.
• Strong presentation and organizational skills.

Responsibilities

• Onboard new clients and manage remote training programs.
• Deliver engaging virtual training sessions to diverse learners.
• Collaborate with UK-based Training team to ensure seamless operations.
• Customize training content to client needs and track progress.
• Maintain records, generate training effectiveness reports, and support clients.

Skills

Communication skills

English proficiency

Training delivery

Onboarding processes

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Training software

Job description

Job Role: Client Training & Onboarding Specialist

Duties: Remote training to new onboarding clients

Other details: Work from Office

Any Gender preferred

Office Timings: 12:00 noon -9:00 p.m. ist Mon to Fri & post daylight 1:00 p.m. to

10:00 p.m.ist (UK Shift)

Must Haves: Excellent verbal and written communication skills

Experience of Healthcare UK /US/Australia or similar (Tech ) will be preferred

Training experience of atleast 1-2 years

JOB DESCRIPTION

About us

We are a fast-growing technology company focused on empowering the care and medication sector with technology. We are a team of talented, caring, and ambitious individuals who are committed to making a difference in care. Our ecosystem connects pharmacies, care homes, and doctors to improve the lives of many.

There has never been a better time to join our company. Our team is growing and our product is reaching more users and partners every day. You will join a collaborative and passionate team. We love solving real problems and are committed to building the highest-quality solutions. If you are eager to make a meaningful impact in healthcare and thrive in a fast-paced startup environment, Our company will be the perfect place for you.

What you will work on

As our Client Training and Onboarding Specialist, your primary responsibility is to ensure a smooth and effective onboarding experience for our new and existing clients and facilitate training programs to enhance their understanding of our products. You will play a crucial role in creating a positive and lasting relationship between the company and its clients.

You will implement and manage our remote training programs to ensure customers have a seamless and positive experience with our products and services. Your role involves collaborating with various teams to understand customer needs, delivering effective training sessions, and continuously improving the onboarding process.

We are looking for a customer focussed and proactive training professional, who will display strong communication, interpersonal and organisational skills. You must enjoy working in an innovative and fast-paced way reflective of a scaling high-growth health-tech company.

Key Responsibilities include (but not limited to):

• Acquire a thorough understanding of our products and training programs, and our client base.
• Closely work with the Training team (based in UK) and ensure seamless operations and processes.
• Ensure comprehensive, effective and engaging delivery of virtual / remote training sessions in a professional manner.
• Assist our Training team in formulating and designing training plans and programs, where necessary.
• Adapt training delivery methods to accommodate different learning styles.
• Manage multiple customer training and onboarding projects simultaneously.
• Interpret client feedback and implement improvements to training programs.
• Collaborate with the internal stakeholders to customise any training content based on the clients’ needs and requirements.
• Provide guidance and technical support to clients as they integrate with our products and training sessions.
• Coordinate with technical support teams to address client issues and provide additional technical training when necessary.
• Maintain accurate records of training activities, attendance, and assessment results.
• Generate reports on training effectiveness, participant performance, and other relevant metrics.
• Address any training or assessment related queries and concerns from clients.
• Own and manage the client onboarding procedures and tasks, ensuring timely completion and follow ups where necessary.
• Ensure that training programs align with company policies, industry regulations, and operational standards.

Requirements:

• Ideally a Bachelor’s degree in a related field.
• Excellent verbal and written English communication skills is extremely crucial.
• Demonstrable training or teaching experience preferably virtual training
• In depth understanding of operations processes, workflows, and best practices.
• Strong interpersonal skills and ability to collaborate with cross functional teams.
• Good presentation and organisational skills.
• Provide a meticulous approach to delivery and a keen eye for detail
• Customer centric approach and good problem-solving skills.
• Proactive and analytical mindset with the ability to interpret data to drive decision-making.
• Familiarity with using Microsoft applications and relevant tools (and any other software / system) (intermediate to advanced level of Technical understanding)

Desirable:

• Previous experience with software based products
• Experience of working with international clients (preferable UK based)
• Keen interest in Health Tech industry
• Prior knowledge of the UK Care Sector

What you'll find in our Team

• Real impact on the company growth and implemented solutions.
• People-first culture that supports innovation and encourages people to move forward.
• A great learning environment dedicated to fostering both organisational and personal growth, and help you shape a rewarding and fulfilling career path.
• Friendly work environment
• Social events and team building activities.