(Fluent English) Technical Support Team Lead (India, remote)

SupportYourApp; Pune District; Remote; INR 3,349,000 - 5,742,000; Full time

Benefits offered by this job

Flexible schedule

Paid intensive training

Good bonuses for referring friends

Work-life balance

Responsive management

Training & probation

Work-life balance

Growth-oriented management

Self-development opportunities

Job summary

A leading Support-as-a-Service company is looking for a Technical Support Team Lead in India. In this role, you will handle escalated issues and lead a customer support team while working remotely. Candidates should have excellent English communication skills and at least 1 year of technical support experience. Enjoy a flexible schedule and good bonuses for referrals as part of a multicultural team dedicated to your growth.

Qualifications

• 1+ years of proven experience in Technical Support.
• Experience in leading a team.
• Ability to manage multiple tasks simultaneously.
• Excellent problem-solving abilities.
• Familiarity with analytics and reporting tools.
• Fast typing skills and ability to manage multiple tasks.
• Customer-oriented and responsible attitude.

Responsibilities

• Handle escalated issues and ensure customer satisfaction.
• Lead and support the customer support team.
• Maintain accurate and up-to-date records of system failures.
• Maintain accurate records of system failures, maintenance activities, and bugs.
• Collaborate with client’s internal teams to ensure smooth operations and timely resolution.

Skills

Excellent English communication skills

Problem-solving abilities

Team management experience

Familiarity with analytics and reporting tools

Fast typing skills

Customer-oriented attitude

Customer oriented

Tools

Analytics tools

Job description

(Fluent English) Technical Support Team Lead (India, remote)

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Team Lead today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes 💛

What you will do:

• Handle escalated issues and ensure customer satisfaction.
• Lead and support the customer support team.
• Follow established procedures to escalated issues to the appropriate internal teams and stakeholders.
• Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs.
• Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution.

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written).
• 1+ years of proven experience in Technical Support.
• Experience in team management.
• Excellent problem-solving abilities.
• Familiarity with analytics and reporting tools.
• Fast typing skills and ability to manage multiple tasks simultaneously.
• Customer-oriented and responsible attitude.

Benefits and Perks:

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth and long‑lasting cooperation.
• Greenhouse conditions for self-development.

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support globally with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.