Client Support / Stakeholder management / Banking / Insurance / BPO /

Rivera Manpower Services; Bengaluru; On-site; INR 900,000 - 1,100,000; Full time

Job summary

Rivera Manpower Services in Bengaluru invites an experienced Senior Analyst – Client Support to join our Banking & Insurance domain. You will handle complex customer inquiries, manage escalations, and coordinate with internal teams to ensure end-to-end resolution. 4+ years of relevant experience and excellent communication are required.

The role operates on rotational/US shift timing, with a total compensation around 10 LPA and Bangalore-based work location. Immediate joiners preferred.

Qualifications

• 4+ years of experience in Banking / Insurance / Financial Services / BPO.
• Strong client support and customer service experience.
• Excellent verbal and written communication skills.
• Experience handling escalations and complex issues.

Responsibilities

• Handle client/customer queries related to banking and insurance services
• Manage complex customer requests and escalations through appropriate channels
• Provide end-to-end resolution while maintaining high service quality
• Coordinate with internal teams and stakeholders for issue resolution
• Handle account, policy, transaction, claims, or service-related queries
• Ensure adherence to process guidelines, compliance, and quality standards
• Maintain accurate documentation and update customer records
• Identify recurring issues and contribute to process improvements
• Support team members and assist with complex cases when required
• Meet defined productivity, quality, and customer satisfaction metrics

Skills

Client Support

Communication Skills

Problem Solving

Stakeholder Mgmt

US Shift

Education

Any Graduate / Post Graduate

Job description

HIRING SENIOR ANALYST | CLIENT SUPPORT

Domain: Banking & Insurance
Role: Senior Analyst – Client Support
Experience: 4+ Years
Work Location: Bangalore
Shift: Rotational / US Shift
Salary: 10 LPA

Key Responsibilities

• Handle client/customer queries related to banking and insurance services
• Manage complex customer requests and escalations through appropriate channels
• Provide end-to-end resolution while maintaining high service quality
• Coordinate with internal teams and stakeholders for issue resolution
• Handle account, policy, transaction, claims, or service-related queries
• Ensure adherence to process guidelines, compliance, and quality standards
• Maintain accurate documentation and update customer records
• Identify recurring issues and contribute to process improvements
• Support team members and assist with complex cases when required
• Meet defined productivity, quality, and customer satisfaction metrics

Required Skills

4+ years of experience in Banking / Insurance / Financial Services / BPO
Strong Client Support / Customer Service experience
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Good understanding of banking or insurance processes
Experience handling escalations and complex customer issues
Good stakeholder management skills
Ability to work in rotational/US shifts

Education

Any Graduate / Post Graduate

Immediate Joiners / Short Notice Candidates Preferred

Contact Point : Aditya : 8884777961