Sr. Analyst Service Support

r3 Consultant; Bengaluru; Hybrid; INR 945,000 - 1,155,000; Full time

Job summary

r3 Consultant is hiring a Sr. Analyst for Service Support Management in Bengaluru, India. The ideal candidate will have over 3.5 years of experience, preferably in PnC insurance or BFSI. Responsibilities include acting as the primary contact for the branch, providing policy lifecycle support, and ensuring timely completion of service requests. The role offers a hybrid work model with training spanning up to 6 months. Salary could be up to ₹10.5 LPA.

Qualifications

• Minimum 3.5+ years of experience in relevant fields is mandatory.
• Exceptional communication skills are essential.
• Must be available to join within 30-45 days.

Responsibilities

• Act as the primary point of contact for branch support.
• Responsible for end-to-end policy lifecycle support.
• Monitor and follow up on service requests from retailers.

Skills

Exceptional communication skills

3.5+ years of relevant experience

Experience in PnC insurance or BFSI

Job description

Role Overview

Hiring for Sr. Analyst Service Support Management for a Leading MNC Organization at Bangalore.

Number of Positions: 20. Work Location: Bangalore. Shifts: US Shift (6 PM to 2:45 AM, 9 PM to 5:45 AM, 11 PM to 7:45 AM). Training Duration: The training for this role will span up to 6 Months and will be conducted as classroom training at the office. Work Model: Hybrid (1 week Work from Office & 3 weeks Work from Home). Salary Grid: Up to ₹10.5 LPA.

Candidate Requirements

Minimum 3.5+ years of experience (Mandatory). Relevant work experience PnC insurance or BFSI (International Voice). Exceptional communication skills. Available to Join in 30-45 Days.

Primary Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support.
• Responsible for end-to-end support of the policy lifecycle services.
• Maintain appropriate documentation in files.
• Follow up with retailers, markets, finance companies and vendors as needed.
• Prioritize tasks, emails, and rush requests to meet customer demand.
• Develop keen understanding of various upstream and downstream services to take appropriate actions and decide on assignment of work.
• Support 1-3 Producers at the branch.
• Monitor and follow up on service requests from retailers, ensuring their accuracy and timely completion.
• Handle queries effectively, aiming to minimize re‑work for downstream services.
• Collaborate with branch on month‑end binders and reduce penalties on state requirements.