Client Support Engineer

Epsilon; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Epsilon in Bengaluru, India seeks a Client Support Engineer to monitor production processes, manage incidents, and communicate technical issues clearly. The role requires SQL proficiency, scripting skills, and knowledge of Unix/Linux/Windows environments.

You will work across APAC, EMEA, and NA, ensuring SLA alignment while documenting operational activities. Ideal candidates have 2–5 years in production support, strong analytical ability, and excellent English communication.

Qualifications

• Bachelor’s degree in science or engineering.
• 2–5 years production support experience.
• Good communication and analytical skills.
• Proficiency in SQL.
• Unix/Linux/Windows environments.
• Perl scripting.
• Scheduling and job monitoring tools.
• Professional English.

Responsibilities

• Monitor program execution.
• Manage production alerts and incident tickets.
• Maintain production schedules.
• Troubleshoot failures and escalate as needed.
• Document operational activities and SLA alignment.
• Shift work across APAC, EMEA, NA.
• Assist with restores/backups and root cause analysis.
• Coordinate across accounts and domains.

Skills

Communication skills

Analytical skills

English proficiency

Education

Bachelors in science or engineering

Tools

SQL

PERL scripting

Scheduling tools

Job monitoring tools

Job description

The Client Support Engineer is responsible for delivering and monitoring production processes and managing production incidents including troubleshooting and escalation. The role requires clear communication of technical issues, reading technical specifications, validating data extracts and reporting, and assisting in troubleshooting across multiple environments.

Responsibilities

• monitoring program execution
• managing production alerts
• creating incident tickets
• maintaining production schedules
• stopping/starting system processes
• troubleshooting failuresinternal communications
• documenting operational activities
• SLA alignment
• shift work across APAC, EMEA, NA
• assisting with restores/backups
• production trend and root cause analysis
• handling operational activities across accounts and domains

Requirements

• a Bachelor’s degree in science or engineering
• 2-5 years production support experience
• good communication and analytical skills
• proficiency in SQL
• UNIX/Linux/Windows environments
• PERL scripting
• scheduling and job monitoring tools
• professional English

Desirable skills

• ITIL knowledge
• time management
• MS Office
• eagerness to learn
• detail orientation
• teamwork
• familiarity with hosting technologies (IIS, Apache, Tomcat)