Client Success Partner

Aptita; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Aptita in Mumbai is seeking an account manager to be the primary point of contact for assigned client accounts, manage day-to-day communications, and coordinate with internal teams for smooth execution of campaigns.

You will track timelines, deliverables, and status updates, participate in strategy discussions, prepare reports, and drive client satisfaction and account growth within a fast-paced digital agency environment.

Qualifications

• Experience in managing digital agency client accounts.
• Ability to align campaigns with client business goals.
• Excellent written and verbal communication.
• Strong coordination across creative, media, content, SEO and operations.

Responsibilities

• Act as the primary point of contact for assigned client accounts.
• Manage day-to-day client communication, follow-ups, and relationship management.
• Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution.
• Ensure campaigns and deliverables are completed within agreed timelines and quality expectations.
• Conduct regular client review meetings and maintain clear communication on progress and deliverables.
• Understand client objectives and ensure execution aligns with business goals.
• Track project timelines, approvals, dependencies, and pending actions across teams.
• Support strategy discussions, campaign planning, and client presentations.
• Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders.
• Identify client concerns proactively and ensure quick resolution through coordination with teams.
• Build strong long-term client relationships and contribute to account growth opportunities.
• Ensure high levels of client satisfaction, accountability, and delivery ownership

Skills

Client servicing

Stakeholder management

Verbal and written communication

Coordination across teams

Digital marketing understanding

Time management

Problem-solving

Tools

PowerPoint

Excel

Job description

Only apply Digital agency candidates.

• Act as the primary point of contact for assigned client accounts
• Manage day-to-day client communication, follow-ups, and relationship management
• Coordinate with internal teams across creative, media, content, SEO, and operations for smooth execution
• Ensure campaigns and deliverables are completed within agreed timelines and quality expectations
• Conduct regular client review meetings and maintain clear communication on progress and deliverables
• Understand client objectives and ensure execution aligns with business goals
• Track project timelines, approvals, dependencies, and pending actions across teams
• Support strategy discussions, campaign planning, and client presentations
• Prepare reports, MOMs, presentations, and status updates for clients and internal stakeholders
• Identify client concerns proactively and ensure quick resolution through coordination with teams
• Build strong long-term client relationships and contribute to account growth opportunities
• Ensure high levels of client satisfaction, accountability, and delivery ownership Our detailed job task role is listed here. For any candidate, expecting
• to be interviewed, reading through this is mandatory for an interview

Key Success Metrics

• Client retention and satisfaction levels
• Timely delivery of projects and campaigns
• Reduction in communication gaps and execution delays
• Strong coordination across internal teams and stakeholders
• Account growth through relationship building and proactive servicing
• Accuracy and quality in reporting, presentations, and communication

Key Skills

• Strong client servicing and stakeholder management skills
• Excellent verbal and written communication skills
• Strong coordination and follow-up capabilities
• Ability to manage multiple accounts and priorities simultaneously
• Good understanding of digital marketing, branding, and campaign workflows
• Strong PowerPoint and Excel skills
• Problem-solving mindset with high ownership
• Ability to work in a fast-paced agency environment