Client Partner - Digital Marketing Agency

Metamorph Media Agency; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

A digital marketing agency is seeking a Client Partner to manage key client accounts in Mumbai. The role involves strategic account growth, client communication, and collaboration with internal teams for project execution. Candidates should have over a year of experience in client-facing roles within digital marketing, a strong analytical mindset, and exceptional leadership skills. The position offers full-time employment at a mid-senior level, emphasizing business development and sales within the advertising services industry.

Qualifications

• 1+ years of experience in a client-facing/account leadership role in a digital marketing agency.
• Exceptional presentation and negotiation skills.
• Strong technical knowledge of digital marketing ecosystem.

Responsibilities

• Serve as the primary PoC for assigned clients, nurturing long-term relationships.
• Develop strategic account plans to drive client retention and growth.
• Analyze performance indicators and provide data-driven insights.

Skills

Client Relationship Management

Strategic Advisory

Digital Marketing Knowledge

Analytical Skills

Leadership

Tools

Google Analytics

Job description

Overview

Metamorph Media is a 360° digital marketing agency that partners with E-commerce, D2C, B2B, and SaaS companies to achieve scalable growth. Specializing in performance marketing, SEO, branding, and website development, the agency delivers data-driven strategies and effective solutions to accelerate measurable business outcomes.

Client Partner - Digital Marketing Agency

Role

The Client Partner is the strategic contributor responsible for the overall health, growth, and satisfaction of key client accounts. They serve as the primary point of contact for key clients, fostering strong professional relationships and ensuring client satisfaction. Day-to-day responsibilities include leading client consultations, devising tailored digital strategies in alignment with client goals, overseeing project execution, and identifying growth opportunities. The role requires collaboration with internal teams to deliver seamless campaign execution and superior outcomes for clients.

CTC: INR 3.5-5 lakhs p.a.

Responsibilities

• Client Relationship Management & Strategic Advisory: Serve as the primary, senior Point of Contact (PoC) for a portfolio of assigned clients, nurturing deep, long-term, and trusted executive relationships.
• Deeply understand the client's business goals, market landscape, and challenges to provide proactive and strategic digital recommendations.
• Conduct regular executive-level meetings and Quarterly Business Reviews (QBRs) to ensure client satisfaction, address concerns promptly, and maintain strategic alignment.
• Educate clients on industry trends, emerging technologies, and best practices to continually enhance their digital presence.

Responsibilities (continued)

• Strategic Account Growth & Commercials: Develop and execute strategic account plans to drive year-over-year client retention, growth, and account profitability.
• Identify, scope, and close high-value Upsell and Cross-Sell opportunities across all digital service lines (e.g., Paid Media, SEO, Creative, MarTech) to drive business growth.
• Manage revenue forecasting, budget allocation, and complex contract negotiation to ensure commercial viability and profitability of the partnership.

Responsibilities (continued)

• Strategic Planning & Performance Monitoring: Work closely with clients to define clear marketing objectives and translate them into actionable, comprehensive digital strategies and measurable KPIs.
• Analyze performance indicators and prepare regular reports to showcase results and ROI.
• Provide high-level, data-driven insights and recommendations based on analysis to optimize campaign performance and drive continuous improvement.

Responsibilities (continued)

• Cross-Functional Orchestration & Execution: Facilitate seamless communication and collaboration with internal teams (e.g., Strategy, Operations, Analytics, Creative, Delivery) to ensure a unified client experience and seamless execution.
• Lead cross-functional alignment meetings to ensure strategies are coordinated, insights are shared, and efforts are executed with maximum impact.
• Act as the client advocate internally, ensuring client needs and priorities are understood by the delivery team.
• Bridge gaps between teams to ensure a unified approach to client projects and campaigns.

Skills Required

• Experience: Proven experience (1+ years) in a client-facing/account leadership role within a digital marketing agency environment, specifically excelling as an Individual Contributor.
• Leadership & Communication: Exceptional presentation, negotiation, and rapport-building skills with senior-level stakeholders.
• Digital Fluency: Strong, up-to-date technical knowledge of the full digital marketing ecosystem, including performance media, analytics platforms (like Google Analytics), and MarTech.
• Analytical Mindset: Strong attention to detail, problem-solving attitude, and the ability to draw powerful, data-driven insights.
• Commercial Acumen: Demonstrated success in account growth, revenue management, and complex contract negotiation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Advertising Services