Client Success Executive – Social Media & Client Management

Enlighten Hacks - Community for Growth; Vadodara; On-site; INR 350,000 - 550,000; Full time

Job summary

Enlighten Hacks - Community for Growth seeks a proactive Client Success Executive to manage client communication, social media activities, content coordination, and day-to-day account needs.

Candidates with Social Media Management or Digital Marketing experience who want to move into Client Servicing/Account Management are welcome. Join a collaborative team that values growth and professional development.

Qualifications

• 1-3 years of experience in Social Media Management, Digital Marketing, Client Servicing, Account Coordination or related fields.
• Hands-on experience with Instagram, Facebook, LinkedIn, etc.
• Strong verbal and written communication skills; ability to coordinate with multiple teams.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements and maintain professional client relationships.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Manage and monitor clients' social media accounts and online presence.
• Assist in planning and executing social media strategies and content plans.
• Coordinate content calendars, posts, creatives, campaigns, and client approvals.
• Communicate campaign updates and feedback to clients.
• Follow up with internal teams on pending tasks and deliverables.
• Track basic social media performance and prepare reports.
• Handle day-to-day communication through calls, emails, WhatsApp, and meetings.
• Maintain records of client requirements, discussions, approvals, and deliverables.
• Support Account Managers in client servicing and account-related activities.
• Identify opportunities to improve client engagement and campaign performance.

Skills

Client servicing

Account coordination

Social media management

Digital marketing

Communication skills

Organizational skills

MS Office / Google Workspace

Proactive problem-solving

Tools

Canva

Meta Business Suite

Social media scheduling tools

CRM basics

Job description

Location: Vadodara, Gujarat

Experience: 1-3 Years

Job Overview

We are looking for a proactive, communicative Client Success Executive - Social Media & Client Management to manage client communication, social media activities, content coordination, and day-to-day account needs.

Candidates with experience in Social Media Management or Digital Marketing who want to move into Client Servicing/Account Management are also welcome.

Key Responsibilities

• Act as the primary point of contact for assigned clients.
• Understand client requirements and maintain professional client relationships.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Manage and monitor clients' social media accounts and online presence.
• Assist in planning and executing social media strategies and content plans.
• Coordinate content calendars, posts, creatives, campaigns, and client approvals.
• Communicate campaign updates, timelines, deliverables, and feedback to clients.
• Follow up with internal teams on pending tasks and deliverables.
• Track basic social media performance and prepare reports.
• Handle day-to-day communication through calls, emails, WhatsApp, and meetings.
• Maintain records of client requirements, discussions, approvals, and deliverables.
• Support Account Managers/Management in client servicing and account-related activities.
• Identify opportunities to improve client engagement and campaign performance.

Requirements

• 1-3 years of experience in Social Media Management, Digital Marketing, Client Servicing, Account Coordination, Account Management, or related fields.
• Hands-on experience with social media platforms such as Instagram, Facebook, LinkedIn, etc.
• Good understanding of social media content, engagement, and basic digital marketing concepts.
• Strong verbal and written communication skills.
• Confident in communicating with clients and understanding their requirements.
• Strong coordination, follow-up, and organizational skills.
• Ability to manage multiple clients, tasks, and deadlines.
• Good knowledge of MS Office / Google Workspace.
• Proactive and problem-solving approach.

Preferred Skills

• Experience working with a digital marketing agency or handling multiple client accounts.
• Experience managing social media content calendars.
• Basic knowledge of social media analytics and reporting.
• Familiarity with Canva, Meta Business Suite, social media scheduling tools, or similar platforms.
• Experience coordinating with designers, content writers, performance marketers, or other digital marketing teams.

Skills: key account management,linkedin advertising,key account relations,client requirements,key client relationships,client co-ordination,facebook,customer relationship management (crm),social media monitoring,customer success technology,client server technologies,social media outreach,client portfolio management,client relationships strengthening,key account relationship building,client follow-up,marketing agency,client fulfillment,social media management,customer acquisition,customer success management,linkedin ads,customer success planning,key account handling,marketing strategy,enterprise account management,client services,account management,client relationship management,manage client expectations,new account management,key account relationships,customer success tools,key account acquisition & retention,digital marketing experience,client accounts,client management,key account development,key account growth,customer success metrics,territory account management