Client Success Executive

Alter Marketing Solutions; Mangaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Alter Marketing Solutions is seeking a Client Success Executive to manage the client journey from onboarding through servicing, ensuring an enriching experience.

You will handle client and internal communications, coordinate with external stakeholders, and help the cluster follow all workflows while meeting KPIs and deadlines.

The ideal candidate has strong English communication, attention to detail, problem-solving ability, and a willingness to learn in a fast-paced marketing environment.

Qualifications

• Min 6 months experience as a CSM / account executive or a similar role in a marketing agency

Responsibilities

• Handle all client communication to ensure client satisfaction
• Handle all internal communication to ensure KPIs, deliverables and deadlines are met
• Ensure all internal workflow and processes are followed by the cluster
• Coordinate with external stakeholders

Skills

Client communication

English communication

Attention to detail

Problem solving

Learnability

Job description

A Client Success Executive is a Individual Contributor responsible for ensuring the Client's

Success from Client Onboarding till Servicing with Enriching Client Experience .

Responsibilities you will have to take on-

• Handle all client communication to ensure client satisfaction
• Handle all internal communication to ensure KPIs, deliverables and deadlines are met
• Ensure all internal workflow and processes are followed by the cluster
• Coordinate with external stakeholders

A candidate for this position must posses -

• A strong drive for results
• A keen attention to detail
• The willingness and curiosity to learn
• Excellent verbal and written English communication
• Verbal communication in local languages are a add on
• Problem-solving skills
• The ability to work in a fast-paced environment.
• Basic knowledge of Digital marketing and Traditional marketing

Qualifications required for the role -

• Min 6 months experience as a CSM / account executive or a similar role in a marketing agency