Client Success Associate

Dechcept Private Limited; Surat; On-site; INR 112,000 - 201,000; Full time

Job summary

Dechcept Private Limited is seeking an Intern/Fresher with up to 1 year of experience for a client relations and project co-ordination role in Surat, Gujarat. You will manage client accounts, coordinate with internal teams, and communicate updates to clients while tracking timelines.

The role emphasizes proactive problem solving, reporting insights, and maintaining project documentation in a fast-paced environment. This is a full-time work-from-office position supporting client success.

Qualifications

• Fresher or up to 1 year of experience in client-facing roles.
• Strong written and verbal communication skills.
• WFO/onsite role in Surat, Gujarat.

Responsibilities

• Manage assigned client accounts and maintain regular communication.
• Understand client goals and communicate briefs to internal teams.
• Coordinate with internal teams and track timelines and deliverables.
• Share regular updates with clients and manage feedback/approvals.
• Coordinate performance reports and share key results and insights.
• Handle client concerns and escalations and coordinate solutions.
• Follow up on requirements, approvals, and action items; close them.
• Schedule client meetings and maintain project/client documentation.

Skills

Client relationship management

Project coordination

Client communication

Reporting & insights

Problem solving

Follow-ups

Documentation management

Job description

Intern | Fresher | 1 Year Experience | ₹10,000-18,000 | Full time | WFO | Surat, Gujarat

Responsibility

• Client Relationship Management
  • Manage assigned client accounts
  • Maintain regular communication
  • Understand client goals and expectations
• Project Coordination
  • Understand and communicate client briefs
  • Coordinate with internal teams
  • Track timelines and deliverables
  • Ensure timely completion
• Client Communication & Updates
  • Share regular updates
  • Manage feedback and approvals
  • Ensure clear and professional communication
• Reporting & Insights
  • Coordinate performance reports
  • Share key results and insights
  • Communicate recommendations
• Problem Solving & Client Support
  • Handle client concerns and escalations
  • Coordinate solutions with internal teams
  • Ensure issues are closed on time
• Follow-ups & Accountability
  • Follow up on client requirements and approvals
  • Follow up with internal teams on pending tasks
  • Track and close action items
• Meeting & Documentation Management
  • Schedule client meetings
  • Record meeting notes and action items
  • Maintain project and client documentation