Client Success & Operations Intern

BSP Techno; Ahmedabad District; On-site; INR 89,000 - 167,000; Part time

Job summary

BSP Technologies® in Ahmedabad invites motivated interns for Client Success & Operations roles. You will onboard clients, improve SOPs, and ensure a smooth first experience. You’ll maintain internal docs, compose clear client instructions, and manage content across tools.

Strong English and detail orientation are essential; MBA/MA candidates are favored. Eligible candidates are pursuing or have completed a related Bachelor's or postgraduate degree with at least 60% and are expected to bring

Qualifications

• Bachelor's degree in English, Mass Communication, Business Administration, Marketing or related field.
• Postgraduate degrees (MBA, MA English, MA Communication) welcomed and preferred.
• Minimum 60% aggregate in most recent qualification.

Responsibilities

• Onboard new clients following established SOPs and guide setup.
• Identify gaps in onboarding and update documentation accordingly.
• Maintain and organize internal docs, product guides, checklists, and FAQs.
• Write and edit clear internal notes, client instructions, help articles, and emails.
• Manage content across internal tools, keeping information up to date.
• Coordinate with product and operations to document new features or process changes.
• Flag issues proactively and drive resolution to closure.

Skills

English proficiency

Written communication

Detail oriented

Initiative

SOP adherence

Documentation tools

Education

Bachelor's in English

Bachelor's in Mass Communication

Bachelor's in Business Administration

Bachelor's in Marketing

MBA

MA English

MA Communication

Tools

Google Docs

Notion

Job description

BSP Technologies® is hiring two Client Success & Operations Interns to join our growing team in Ahmedabad. This is a hands‑on role where you'll directly onboard new clients, maintain and improve our SOPs, and ensure every new customer has a smooth, professional first experience with us. If you communicate well in English, love getting things right, and don't stop at 'good enough' - this is for you.

About BSP Technologies®

BSP Technologies® is a custom software development and IT services company based in Ahmedabad, serving clients in the UK, US, and India. We build products, run platforms, and move fast - which means client onboarding and documentation done well is what keeps everything running smoothly.

What You’ll Do

Onboard new clients by following established SOPs - guiding them through setup steps, answering initial queries, and ensuring their first experience with us is smooth and professional.

Identify gaps or edge cases during onboarding that aren't covered by existing SOPs, and update documentation to reflect them.

Maintain and organise internal documentation - product guides, onboarding checklists, process documents, and FAQs.

Write and edit content clearly: internal notes, client‑facing instructions, help articles, and email templates.

Manage content across internal tools - keeping information up to date and easy to find.

Coordinate with the product and operations team to document new features, workflows, or process changes as they happen.

Flag issues proactively and follow through until resolved - not just pass them along.

Qualifications

Currently pursuing or recently completed a Bachelor's degree in English, Mass Communication, Business Administration, Marketing, or any related field.

Candidates with a postgraduate degree (MBA, MA English, MA Communication) are welcome and will be given preference.

Minimum 60% aggregate in your most recent qualification - we're looking for people who take their academics seriously.

English as a core subject at any level (HSC, undergraduate, or postgraduate) is a strong advantage.

What We’re Looking For

Strong written and spoken English - you should be able to write a crisp instruction document and hold a professional client conversation confidently.

Detail‑oriented and organised - someone who notices when something is missing or out of date and fixes it without being asked.

Willingness to go the extra mile - this role requires initiative, not just task completion.

Comfortable following structured processes (SOPs) and improving them when they fall short.

Basic understanding of user journeys or customer experience is a bonus - knowing what a user needs at each step makes your onboarding work sharper.

Comfortable using tools like Google Docs, Notion, or similar platforms for documentation and content management.

Good to Have

Exposure to SaaS products, tech platforms, or IT services - even as a user.

Experience writing help articles, user guides, or any kind of instructional content - academic or professional.

Basic understanding of customer onboarding or CRM workflows.

Any prior internship experience in a client‑facing, content, or operations role.

What You Get

Real ownership from day one - you'll handle live client onboarding, not shadow work.

Exposure to how a software company runs its operations, products, and client relationships.

Stipend commensurate with performance and commitment.

A strong reference letter and potential for a full‑time role based on performance.

A team that values clear thinking, good writing, and people who follow through.