Client Strategy & Project Manager

Infobrandz; India; On-site; INR 558,000 - 670,000; Full time

Job summary

Infobrandz in India seeks a client success professional to own a portfolio of active clients from onboarding to renewals and expansions. You will be the single point of contact and lead regular client check-ins and planning calls to ensure outcomes and long-term value.

You will translate client goals into execution plans for internal teams, push back when needed, and identify upsell opportunities while coordinating pricing and scope changes. This is a non-support, growth-focused role.

Qualifications

• 3–6 years in client success, account management, or strategy roles.
• Experience with B2B clients, agencies, or service businesses.
• Strong written and verbal communication.
• Ability to say “no” and explain why.
• Structured thinking and documentation discipline.
• Comfort with metrics, reporting, and accountability.

Responsibilities

• Own a portfolio of active clients end-to-end.
• Act as the single point of contact post-onboarding.
• Lead regular client check-ins, reviews, and planning calls.
• Translate client conversations into clear, actionable internal briefs.
• Control scope, timelines, and expectations without escalation.
• Identify risks early and prevent churn.
• Drive renewals, expansions, and long-term retention.
• Review performance metrics and reports; prepare QBRs.

Job description

This role exists to retain, grow, and systemize client relationships.

You are not a support agent.

You are not a cheerleader.

You are accountable for client outcomes, renewals, upsells, and long-term value.

If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply.

Core ResponsibilitiesClient Ownership & Relationship Management

This role exists to retain, grow, and systemize client relationships.

You are not a support agent.

You are not a cheerleader.

You are accountable for client outcomes, renewals, upsells, and long-term value.

If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply.

Core ResponsibilitiesClient Ownership & Relationship Management

• Own a portfolio of active clients end-to-end
• Act as the single point of contact post-onboarding
• Lead regular client check-ins, reviews, and planning calls
• Control scope, timelines, and expectations without escalation
• Identify risks early and prevent churn

Strategy & Value Delivery

• Understand each client’s business model, goals, and constraints
• Translate business goals into clear execution plans for internal teams
• Ensure delivered work aligns with commercial objectives
• Push back on poor ideas or unrealistic expectations using logic
• Identify gaps, missed opportunities, and expansion areas

Success Metrics & Retention

• Drive renewals, expansions, and long-term retention
• Track client health using defined success indicators
• Reduce churn through proactive intervention
• Document wins, blockers, and risks consistently

Internal Coordination

• Work closely with delivery, design, marketing, and ops teams
• Convert client conversations into clear, actionable internal briefs
• Maintain clarity on priorities and execution status
• Eliminate miscommunication between client and delivery teams

Upsell & Account Growth

• Identify natural upsell opportunities based on real client needs
• Present expansions with clear business justification
• Coordinate pricing, scope changes, and approvals
• No hard selling. If you push irrelevant services, you are doing it wrong

Daily Work Includes

• Client calls and follow-ups
• Reviewing active projects and progress
• Translating feedback into structured action items
• Reviewing performance metrics and reports
• Internal alignment calls with delivery teams
• Preparing QBRs, summaries, and next-step plans

Outcomes You Are Responsible For

• High client retention
• Clear client communication with zero ambiguity
• Predictable renewals and account growth
• Fewer escalations and last-minute surprises
• Clients who understand what they are getting and why

Required Experience & Skills

• 3–6 years in client success, account management, or strategy roles
• Experience with B2B clients, agencies, or service businesses
• Strong written and verbal communication
• Ability to say “no” and explain why
• Structured thinking and documentation discipline
• Comfort with metrics, reporting, and accountability

Tools You Should Already Know

• CRM tools: HubSpot, Pipedrive, Salesforce, or similar
• Project management tools: Trello, ClickUp, Asana, Notion
• Google Workspace
• Presentation and reporting tools

What This Role Is NOT

• Not customer support
• Not order taking
• Not a junior coordination role
• Not a passive relationship role

If you need constant direction or avoid difficult conversations, you will fail here.

Reporting Structure

• Reports directly to leadership
• Works cross-functionally with delivery and operations teams

Performance Review Criteria

• Client retention rate
• Revenue growth per account
• Client feedback quality
• Internal execution clarity
• Reduction in churn-related issues

Compensation

₹50,000 – ₹60,000 per month

Final offer depends on your skills and the value you add to the system.