Implementation & Customer Success Manager

Eubrics AI; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Eubrics AI is seeking an Implementation & Customer Success Manager to lead client deployments from handover to go-live and beyond. The role is fully in-office in Bangalore, requiring you to own the client relationship, manage timelines, and drive usage and satisfaction.

You will work closely with sales, product, and support teams to translate contract promises into live deployments, gather client feedback, and expand accounts.

Qualifications

• 2–4 years in implementation, onboarding, customer success, delivery, consulting, or related roles.

Responsibilities

• Take the handover from sales and define what was promised, what is assumed, and what’s missing.
• Engage with the client environment to map sales structure, processes, tools, and stakeholders.
• Coordinate go-live, ensure training and initial support, and secure post-launch adoption.

Job description

Implementation & Customer Success Manager

Location: Bangalore, Kadubeesanahalli — fully in-office

Experience: 1–4 years

Type: Full-time

Why this role exists

A signed contract is a promise, not a working product. What the client agrees to is usually broad — a scope written to win the deal, not to be built from. Someone has to take that from the sales team and turn it into a live deployment the client's reps open every morning.

That's this role. You take the handover, understand how the client actually works, and build the deployment around it. Once it's live, you stay with the account — watching usage, reading sentiment, showing leadership what changed, and growing the account from there.

What you’ll do

Take the handover and make it real

• Pick up the account from sales and work out what was promised, what's assumed, and what's missing
• Get inside the client's environment: how their sales team is structured, how they sell, what tools they live in, who will resist this and why
• Agree a go-live date and hold everyone to it, including us

Get the deployment built

• Collect what the setup needs — sales material, playbooks, call recordings, documentation — wherever it's buried
• Turn that scattered material into structured product information, personas, objections and scenarios inside the system
• Run acceptance testing with the client, and clear their IT and security requirements. Unglamorous, and the most common reason a launch slips

Land the go-live

• Coordinate the rollout: training, first-week support, the internal announcement their leadership sends
• Stay close enough in the first two weeks to catch a team that has quietly stopped logging in

Own the account after launch

• Track usage and read sentiment. Know how the client feels before they tell us
• Run working sessions with their leadership: what's changed, what the numbers say, what to do next
• Turn that trust into growth — more teams, more seats, more of the product
• Bring patterns back to us. The same gap at four clients is a roadmap item, and you'll see it first

What we’re looking for

• 2–4 years in implementation, onboarding, customer success, delivery, consulting, or a founding-team role where you owned clients after the sale
• You can run a client relationship on your own — including holding them to a deadline they're missing, and telling a senior stakeholder no
• Genuinely good with messy input. Much of this job is turning a dozen inconsistent documents into one clean version of the truth
• You can build a presentation that argues something — structure, a story, a point of view, not a template with numbers dropped in. We will test this
• Written English a client's CXO reads without wincing
• You understand sales teams — what they're measured on, why they resist new tools, and what usage numbers really tell you

Nice to have

• Sold to sales teams, or worked as a rep yourself
• Somewhere small enough that you built the process instead of following one
• Exposure to product configuration, no-code tooling, or prompt writing

Before you apply: what this job is actually like

This is not a 9-to-5. The work ends when the outcome is achieved, not when the clock strikes five. Nobody counts your hours — everyone notices whether the thing shipped. You won't be handed a task list either; you'll be handed an account and an outcome and work out the sequence yourself.

The role is fully in-office in Bangalore, five days a week, from day one. In return, you'll own real clients early, sit across from senior buyers years before you would elsewhere, and shape a role that doesn't have a template yet.