Client Solutions Manager, Ecommerce - STE 12-Month Contract

Meta; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Meta seeks a Client Solutions Manager to work with top advertisers in India, focusing on ecommerce and retail strategies alongside brand and performance marketing on Facebook, Instagram, and WhatsApp.

You will build consultative, data-driven campaigns, manage complex projects, and drive revenue by optimizing advertising solutions while collaborating with cross-functional teams.

Qualifications

• 3+ years of experience in performance marketing and/or account management.
• Experience with online advertising and digital marketing.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Understand client business objectives and develop Meta strategy with the Client Partner.
• Build stakeholder relationships and influence product roadmaps and platform strategy.
• Provide dedicated account management to top clients and optimize strategic account plans.
• Develop vertical expertise to drive business objectives and marketing solutions.
• Oversee planning, execution, and optimization of campaigns with dashboards and real-time insights.
• Manage complex work streams and analytics to advise clients.

Skills

Performance marketing

Account management

Analytical thinking

Cross-functional partnerships

Strategic consulting

Job description

Meta is seeking a Client Solutions Manager (CSM) to join Meta. The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on eCommerce & Retail with brand & performance marketing on the fast growing Meta platforms Facebook, Instagram & WhatsApp. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes.The CSM is responsible for driving revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and use data and analytics to build consultative advice for our customers.Success in this position requires a high level of consultative depth (focus on business outcomes sought by the client and customize appropriate solutions) and analytical skills (campaign analytics, ad solution optimization), with focus on client KPI’s. The CSM must be solution-oriented, with curiosity and the ability to drive impact in a dynamic, team-focused environment, while prioritizing work effectively to meet deadlines.Client Solutions Manager, Ecommerce - STE 12-Month Contract Responsibilities:Work with top companies to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendationsBuild key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrativeProvide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clientsDevelop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisersMedia Planning, Strategy, and Measurement: Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimization and real time targeting recommendations)Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by client, setting up pipelines to pull conversion and impression data, etc.)Minimum Qualifications:3+ years of experience in performance marketing and/or account management rolesUnderstanding of online and traditional advertising and/or deeply passionate about digital marketing and proven ability to learn and deliver rapidly in new environmentsExperience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy is usefulCritical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the ability to arrive at solutions in a structured manner and the ability to communicate this clearly and effectivelyExperience developing and managing cross-functional partnerships as well as client relationships in a complex and rapidly evolving environmentPreferred Qualifications:Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Ecommerce Industry understandingDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)About Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.