Client Servicing Specialist

L.O.M. WorldWide; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

L.O.M. WorldWide in Gurugram is seeking a Client Servicing Manager with 3+ years of experience to act as the primary liaison between clients and internal teams. You will translate client objectives into actionable briefs and oversee campaigns from brief to delivery.

In this role, you will ensure timely and high-quality results, coordinate with creative and strategy units, and build lasting client partnerships through proactive communication and problem-solving in a fast-paced agency environment.

Qualifications

• 3+ years in Client Servicing, Account Management, or Client Relations.
• Strong communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and collaborative mindset.
• Thrives in a dynamic, deadline-driven environment.
• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).

Responsibilities

• Act as primary contact for assigned clients and manage end-to-end relationships.
• Translate client requirements into clear briefs.
• Ensure timely delivery of marketing campaigns and projects.
• Coordinate with internal creative, strategy, and execution teams.
• Address client concerns and provide effective solutions.
• Build long-term partnerships through consistent communication.
• Manage multiple clients and projects in a fast-paced environment.

Skills

Client Servicing

Account Management

Communication

Interpersonal Skills

Organization

Multitasking

Problem Solving

Deadline Driven

Education

Bachelor’s degree in Business / Marketing

Job description

We are a marketing agency looking for a Client Servicing Manager with 3+ years of experience to act as the key liaison between our clients and internal teams. This role is critical in building strong client relationships, understanding marketing and business objectives, and ensuring seamless delivery of campaigns and projects from brief to execution.

Key Responsibilities

• Act as the primary point of contact for assigned clients and manage end-to-end client relationships


• Understand client requirements, marketing objectives, and expectations, translating them into clear and actionable briefs


• Ensure timely delivery of marketing campaigns and projects while maintaining high standards of quality and client satisfaction


• Coordinate with internal creative, strategy, and execution teams to achieve campaign goals


• Proactively address client concerns, manage expectations, and provide effective solutions


• Build long-term client partnerships through consistent communication and trust


• Manage multiple clients and projects efficiently in a fast-paced agency environment

Qualifications & Skills

• 3+ years of experience in Client Servicing, Account Management, or Client Relations, preferably in a marketing or digital agency


• Strong communication and interpersonal skills


• Proven ability to deliver exceptional customer service and ensure client satisfaction


• Excellent organizational and multitasking abilities


• Strong problem-solving skills with a collaborative mindset


• Ability to thrive in a dynamic, deadline-driven environment


• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)