Client Servicing Specialist

OneDigital Entertainment; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

OneDigital Entertainment in Mumbai is seeking a Client Servicing Specialist with 3+ years of experience in advertising, branding, digital, marketing, or a creative agency. You will manage day-to-day client relationships and translate briefs into actionable internal requirements to ensure timely, high-quality delivery.

You will coordinate with cross-functional teams across branding, social media, digital, content, influencer marketing, and video production, while maintaining project timelines and

Qualifications

• 3+ years of experience in Client Servicing, Account Management, or Project Coordination within an advertising, branding, digital, marketing, or creative agency.

Responsibilities

• Manage day-to-day communication with clients and build strong, professional relationships.
• Understand client requirements and translate briefs into clear and actionable internal requirements.
• Manage and coordinate multiple projects across branding, social media, digital, content, influencer marketing, and video production.
• Coordinate closely with creative, strategy, design, content, influencer, and production teams to ensure smooth project execution.
• Manage project timelines, deliverables, approvals, revisions, and client feedback.
• Ensure projects are delivered on time, within agreed requirements, and to the expected quality standards.
• Proactively follow up with internal teams and clients to ensure projects remain on track.
• Prepare project updates, status reports, meeting notes, and client presentations as required.
• Handle client queries, feedback, and concerns professionally and work with internal teams to provide timely solutions.
• Develop strong client relationships and understand their ongoing business and communication needs.
• Identify opportunities for upselling, cross-selling, and account growth.
• Support new business opportunities, pitches, proposals, and client presentations when required.
• Coordinate with relevant teams on quotations, budgets, invoicing, and other commercial requirements.
• Maintain accurate project documentation and ensure all stakeholders are aligned throughout the project lifecycle.
• Stay updated on trends across digital, social media, content, influencer marketing, branding, and creative communication.

Skills

Client servicing

Account management

Project coordination

Communication skills

Organizational skills

Job description

We are looking for a Client Servicing Specialist with 3+ years of experience in an advertising, branding, digital, marketing, or creative agency environment.

The ideal candidate will be responsible for managing day-to-day client relationships, understanding briefs, coordinating with internal teams, and ensuring projects are delivered smoothly from brief to final execution. This role requires someone who is proactive, organized, client-focused, and comfortable working in a fast-paced creative environment.

Key Responsibilities

• Manage day-to-day communication with clients and build strong, professional relationships.
• Understand client requirements and translate briefs into clear and actionable internal requirements.
• Manage and coordinate multiple projects across branding, social media, digital, content, influencer marketing, and video production.
• Coordinate closely with creative, strategy, design, content, influencer, and production teams to ensure smooth project execution.
• Manage project timelines, deliverables, approvals, revisions, and client feedback.
• Ensure projects are delivered on time, within agreed requirements, and to the expected quality standards.
• Proactively follow up with internal teams and clients to ensure projects remain on track.
• Prepare project updates, status reports, meeting notes, and client presentations as required.
• Handle client queries, feedback, and concerns professionally and work with internal teams to provide timely solutions.
• Develop strong client relationships and understand their ongoing business and communication needs.
• Identify opportunities for upselling, cross-selling, and account growth.
• Support new business opportunities, pitches, proposals, and client presentations when required.
• Coordinate with relevant teams on quotations, budgets, invoicing, and other commercial requirements.
• Maintain accurate project documentation and ensure all stakeholders are aligned throughout the project lifecycle.
• Stay updated on trends across digital, social media, content, influencer marketing, branding, and creative communication.

What We're Looking For

• 3+ years of experience in Client Servicing, Account Management, or Project Coordination within an advertising, branding, digital, marketing, or creative agency.
• Strong client-handling and relationship-management skills.
• Excellent written and verbal communication skills.
• Strong understanding of creative and digital project workflows.
• Experience working across social media, branding, content, influencer marketing, digital, or video projects.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple clients, projects, timelines, and priorities simultaneously.
• Ability to coordinate effectively with cross-functional teams.
• Strong follow-up, problem-solving, and project-management skills.
• Proactive, positive, and solution-oriented approach.
• Ability to work under pressure and meet tight deadlines.
• Basic understanding of budgets, quotations, invoicing, and project commercials is an advantage.
• Experience working on influencer campaigns and briefs will be an added advantage.

What You'll Bring

You will be a client-focused, proactive, organized, and commercially aware professional who can confidently manage client relationships, understand briefs, coordinate internal teams, and ensure projects move smoothly from brief to final delivery.

This role is ideal for someone looking to further develop their career in client servicing, account management, and creative agency operations.