Client Services Executive

Open Creatives; Ernakulam; On-site; INR 450,000 - 750,000; Full time

Job summary

Open Creatives in India seeks a dynamic Senior Client Servicing Executive to manage client relationships and ensure smooth campaign execution across branding, digital marketing, and advertising campaigns.

You will coordinate with creative, digital, media, and production teams, handle client meetings, and drive on-time delivery while maintaining high quality and strong client satisfaction.

Qualifications

• 2–5 years of experience in an advertising agency are mandatory.
• Strong experience in client servicing.
• Excellent verbal and written communication skills.
• Strong presentation and negotiation skills.
• Good understanding of branding, digital marketing, social media, and advertising campaigns.
• Strong coordination, organizational, problem-solving, and multitasking skills.

Responsibilities

• Handle day-to-day client communication and servicing.
• Understand client requirements and convert briefs into clear instructions for internal teams.
• Coordinate with creative, digital, media, and production teams.
• Manage campaign execution from brief to final delivery.
• Ensure projects are delivered on time and with the required quality.
• Conduct client meetings and presentations when required.
• Handle client follow-ups, feedback, revisions, and approvals.
• Manage multiple campaigns and deadlines efficiently.
• Build and maintain strong, professional relationships with clients.
• Stay updated with advertising, branding, digital marketing, and market trends.
• Support client-focused and sales-oriented business strategy planning.

Skills

Client servicing

Communication

Presentation skills

Negotiation

Branding knowledge

Digital marketing

Job description

We are looking for a dynamic and experienced Senior Client Servicing Executive with a strong background in the advertising industry to manage client relationships and ensure smooth execution of campaigns.

Key Responsibilities

• Handle day-to-day client communication and servicing.
• Understand client requirements and convert briefs into clear instructions for internal teams.
• Coordinate with creative, digital, media, and production teams.
• Manage campaign execution from brief to final delivery.
• Ensure projects are delivered on time and with the required quality.
• Conduct client meetings and presentations when required.
• Handle client follow-ups, feedback, revisions, and approvals.
• Manage multiple campaigns and deadlines efficiently.
• Build and maintain strong, professional relationships with clients.
• Stay updated with advertising, branding, digital marketing, and market trends.
• Support client-focused and sales-oriented business strategy planning.

Requirements

• 2–5 years of experience in an advertising agency is mandatory.
• Strong experience in client servicing.
• Excellent verbal and written communication skills.
• Strong presentation and negotiation skills.
• Good understanding of branding, digital marketing, social media, and advertising campaigns.
• Strong coordination, organizational, problem-solving, and multitasking skills.