Client Servicing Manager

Schbang; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading digital agency in Mumbai is seeking a Group Solutions Manager for Client Servicing. This role serves as the primary link between the agency and a prominent OTT platform, emphasizing high-volume operations management, stakeholder engagement, and delivery governance. Candidates should possess 5-7 years of relevant experience and demonstrate a strong operational mindset in dynamic environments. The position requires excellent communication skills and the ability to manage multiple timelines and workflows effectively.

Qualifications

• 5–7 years in client servicing within digital/integrated agencies.
• Experience managing large, high-volume accounts (media/entertainment preferred).
• Strong operations mindset and process orientation.

Responsibilities

• Be the central point of contact for the OTT client across marketing, content, and operations teams.
• Own end-to-end workflow management across multiple show launches and campaigns.
• Manage estimates, scope tracking, invoicing, and collections.

Skills

Client servicing

Stakeholder management

Operations management

Process improvement

Communication skills

Job description

Group Solutions Manager (Client Servicing -OTT Client Operations)

Experience: 5-8 Years

Agency: Schbang

Role Overview

The Group Solutions Manager – Client Servicing (OTT Operations) will act as the primary bridge between Schbang and a leading OTT platform.

This is a high-volume, operations-heavy client leadership role focused on delivery governance, stakeholder management, workflow control, and commercial hygiene. The role is execution-driven and requires strong process discipline rather than campaign strategy ownership.

Key Responsibilities

Client Servicing & Stakeholder Management

• Be the central point of contact for the OTT client across marketing, content, and operations teams.
• Lead regular status meetings, reporting calls, and escalation management.
• Ensure clear communication and alignment between client and internal teams.

Operations & Delivery Governance

• Own end-to-end workflow management across multiple show launches and campaigns.
• Manage timelines, approvals, trackers, and SLAs to ensure error-free delivery.
• Coordinate across Creative, Media, Production, and Tech teams for seamless execution.
• Drive process improvements and operational efficiency.

Commercial & Documentation Ownership

• Manage estimates, scope tracking, invoicing, and collections.
• Maintain strong documentation and approval records.
• Protect account margins through disciplined scope control.

What We’re Looking For

• 5–7 years in client servicing within digital/integrated agencies.
• Experience managing large, high-volume accounts (media/entertainment preferred).
• Strong operations mindset and process orientation.
• Excellent stakeholder management and communication skills.
• Ability to handle fast-paced, deadline-sensitive environments.